Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Parkes

Christchurch,CHC

Summary

I am a hardworking, outgoing and bubbly woman, who strives to achieve 100% in all areas of my work. I thrive being a part of a team and working hard to achieve goals for the company and myself.

Overview

11
11
years of professional experience

Work History

South Island Reservations & Revenue Manager

CPG Hotels & Resorts
Christchurch, Christchurch
11.2021 - Current
  • Assisting with budget and forecasts while monitoring the progess each beginning, mid month and end of month ensuring targets are met.
  • Analyzing pricing structures and sales trends, while monitoring market conditions and competitor activities. Monitor inventory across all properties, ensuring availability is clear, and showing. Putting in restrictions, if required, to maximise revenue. OTA insight/Lighthouse being used as tools for comparison of market rates.
  • Liaising and building relationships with distribution channels. Liaising with channel managers for specials, creating packages and strategies to build revenue.
  • Interacting with South Island hotel general managers and Regional General Manager and working closely with them to meet targets, work on any need dates.
  • Developing and nurturing relationships with travel agents - both corporate and wholesale to gain business.
  • Quoting for group bookings in a timeless manner, ensuring time and date of year are reflected in rate. Blocks are monitored and followed up regularly to avoid any loss against hotels. Following up on rooming lists and providing accurate information to hotel operations.
  • Providing guidance and support to sales teams regarding pricing policies, discounts and promotions.
  • Assisting with general FIT and group reservation enquiries via phone and email. Efficient turn around for reservation enquiries to convert bookings.
  • Health and safety secretary, running meetings and assisting H&S manager when required.

Reservations Manager

TFE Hotels
Christchurch, Christchurch
10.2014 - 11.2021
  • General reservations enquiries both phone and email, updating and group bookings from quoting to rooming list updating.
  • Liaising with Revenue manager on daily public rates and updating when required.
  • Using systems for group quotes to ensure right rates are quoted and any displacements. Weekly revenue meetings to go over group enquiries to ensure we are maximising revenue.
  • Assisting Front office during peak operations or cover sickness
  • 2016 Reservations of the year winner for the company (Australia & NZ)

Education

Advanced Certificate in Airline, Travel & Tourism - Tourism

Sir George Seymour College
Christchurch
12-2006

Skills

  • Revenue management
  • Budget forecasting
  • Market analysis
  • Pricing strategy
  • Inventory management
  • Relationship building

Timeline

South Island Reservations & Revenue Manager

CPG Hotels & Resorts
11.2021 - Current

Reservations Manager

TFE Hotels
10.2014 - 11.2021

Advanced Certificate in Airline, Travel & Tourism - Tourism

Sir George Seymour College

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Sarah Parkes