Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sarah-Renee Van Kleef

Auckland

Summary

I am an experienced professional in the airline industry who strives to do my best at any challenge placed in front of me, while solving real-time challenges. I am very eager to transition to a new role within the company, and I believe this is a role that would suit my skills of being fast-paced and with high responsibility. To genuinely show up each day, passionate about the role of ensuring the safe and efficient movement and organisation of our cabin crew and pilots, would be an honour.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Jetconnect
, Auckland
02.2023 - Current
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • The ability to adapt, remain calm, and be professional in stressful or emergency situations, and to effectively diffuse them.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Workload Management and Decision Making.
  • Organisation and effective time management.
  • Strong communication skills to build positive team dynamics

Flight Attendant

Air Chathams
Auckland
08.2022 - 02.2023
  • Performed pre-flight checks on the aircraft's interior components and emergency equipment.
  • Adhered to company policies regarding security measures and protocols at all times.
  • Ability to work irregular hours, shift work.
  • Regular stock-taking and ordering for private charter events.
  • Passenger organisation during disruptions and delays

Retail Assistant

Paperplus
Motueka, Nelson
02.2022 - 08.2022
  • Performed regular inventory checks to ensure accurate stock control.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Participated in team meetings to discuss sales goals and strategies.

Barista/ Hospitality Worker

Patisserie Royale
Motueka, Nelson
05.2018 - 08.2022
  • Provided exceptional customer service to ensure satisfaction
  • Working in a fast-paced environment during peak shifts
  • Team coordination and multitasking.

Education

High School Diploma -

Nelson College For Girls
Nelson, NZ
12-2021

Skills

  • Conflict resolution
  • Performance management
  • Time management
  • Communication skills
  • Decision making
  • Effective workflow management
  • Team building and leadership
  • Training and coaching

Affiliations

  • Travel
  • Running
  • Snowboarding
  • Cooking

Timeline

Customer Service Manager

Jetconnect
02.2023 - Current

Flight Attendant

Air Chathams
08.2022 - 02.2023

Retail Assistant

Paperplus
02.2022 - 08.2022

Barista/ Hospitality Worker

Patisserie Royale
05.2018 - 08.2022

High School Diploma -

Nelson College For Girls

Similar Profiles

CREATE PROFILE
Sarah-Renee Van Kleef