Sarah Riley
Taranaki,Ohawe
Summary
Resourceful Supervisor trained in resolution of critical issues with a proven history of motivating staff to achieve targets. Highly organized and energetic leader committed to continuous improvements. I enjoy the benefits of working in a close team and strive to provide an environment that promotes and foster achievement and success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Supervisor and Airbnb Manager
Hawera Cinema 2 and Self Employed
Taranaki, Hawera
01.2022 - Current
- Problem solving.
- Strong communication skills, the ability to delegate.
- Diversity awareness.
- Team work.
- Cash handling and reports.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Knowledge of the work involved and responsibilities.
- Being flexible, with a passion for the organization.
- Great communication to engage customer in a positive effective manner with customer service skills with 5 star ratings.
- Fostering a beneficial relationship between the business and its patrons.
- Networking and relationship building.
- Flexibility and adaptability.
- Ensure property is well maintained and meets cleanliness standards.
Administrator and Reception
WITT
Taranaki, Hawera
01.2019 - 01.2022
- Managed office supplies inventory and placed orders when necessary.
- To provide direct support with student inquiries and facilitate enrollments.
- Assist with student access to support services (internal and external).
- Provide administrative facility support to Manager Corporate, Health and Safety, and Hawera campus staff.
- Coordinate site events and marketing information.
- Undertake cash handling and banking, including reconciliations for Finance.
- Maintain an understanding of the principles of Te Tiriti o Waitangi.
- Created presentations using Microsoft PowerPoint for senior management team members.
Stay at Home Mum
Self Employed
Taranaki, Hawera
01.2007 - 01.2019
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Health and safety assessor.
- Preschool educator, developmental evaluator and storyteller. Undertake essential tasks and errands to a specified time frame.
- Undertake essential tasks and errands to a specified time frame.
- A skilled conduct of patience and negotiation.
- Organization and coordination of extracurricular activities.
- Monitored team performance, including developing performance improvement plans, and recommending achievement awards.
- Offered constructive feedback and contributed ideas at daily dinner time meetings.
Census Delivery and Collection
Statics New Zealand
Taranaki, Hawera
02.2011 - 02.2011
- Delivering census forms to households.
- Promote completing census forms online.
- Being able to assess situations and ascertain what the public need and provide information and forms.
- Highly presentable manner and attire.
Personal Assistant
GTE Enterprises
NSW, Australia
01.2005 - 01.2007
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including transportation, and accommodation.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Lending Customer Service Consultant
Geneva Finance
Taranaki, New Plymouth
01.2005 - 07.2005
- Greeted customers and answered inquiries promptly and professionally.
- Adhered to company policies while providing excellent customer service.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
- Data entry
Laboratory Technician
Richmond and Fonterra
Taranaki, Hawera
01.2003 - 12.2004
- Collected samples from various sources for analysis in accordance with established guidelines.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Working to deadline.
- Microbiological analysis.
- Aseptic sampling.
Temp Worker
Temp Agency Recruitment
London, England
09.1997 - 12.2000
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Assisted with the preparation of various reports for management review.
- Completed data entry tasks within specified timeframes.
- Answered customer inquiries via phone or email in a professional manner.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Communicated food orders to kitchen staff.
- Monitored guest alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift, ensuring accuracy of funds received.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Monitored bar inventory and promptly restocked low items before depletion.
Customer Services Clerk and Administration
Egmont Electricity
Taranaki, Hawera
01.1995 - 09.1997
- Assisted customers with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Typing of procedures and task instructions.
- Relief reception, customer service.
- Organizing connection and disconnection of electricity.
- Customer enquiry via telephone and public counter.
Education
Business Administration -
TAFE
Australia01-2005
Sixth Form Certificate -
Hawera High School
Hawera, NZ01-1993
Business Diploma -
Open Polytechnic
Wellington, NZSkills
- Strategic Planning
- Schedule Development
- Business Development
- Inventory Control
- 40 WPM Typing Speed
- Business Administration
- Effective Communication
Affiliations
- Snowboarding
- Skiing
- Interior design
- Gardening
- Music.
Certification
Kiwi Host
Ruapehu Ski Industry Training
Computer software Microsoft Word, Excel Windows, SAP Production System, Microsoft Access, Veezi, Power Point Presentation and Outlook
Full clean Car drivers license
LCQ
Timeline
Supervisor and Airbnb Manager
Hawera Cinema 2 and Self Employed
01.2022 - Current
Administrator and Reception
WITT
01.2019 - 01.2022
Census Delivery and Collection
Statics New Zealand
02.2011 - 02.2011
Stay at Home Mum
Self Employed
01.2007 - 01.2019
Personal Assistant
GTE Enterprises
01.2005 - 01.2007
Lending Customer Service Consultant
Geneva Finance
01.2005 - 07.2005
Laboratory Technician
Richmond and Fonterra
01.2003 - 12.2004
Temp Worker
Temp Agency Recruitment
09.1997 - 12.2000
Customer Services Clerk and Administration
Egmont Electricity
01.1995 - 09.1997
Business Administration -
TAFE
Sixth Form Certificate -
Hawera High School
Business Diploma -
Open Polytechnic
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