Sarah Scott
Seaview,Timaru
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Branch Manager
Property Brokers
Timaru, Canterbury
05.2016 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Identified and capitalized on community business opportunities with effective networking.
Sales Manager
NZME
Timaru , Canterbury
01.2011 - 04.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
- Produced contracts, reports, letters, and proposals for clients.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Identified opportunities for growth within theTimaru territory and collaborated with sales teams to reach sales goal.
Skills
- Staff Recruitment and Hiring
- Business Development
- Prioritizing and Planning
- Work Prioritization
- Problem Anticipation and Resolution
- Sales Support
- Coaching and Mentoring
- Regulatory Compliance
- Interviewing and Hiring
- Business Relationship Management
- Performance Review
- Customer Service
Timeline
Branch Manager
Property Brokers
05.2016 - Current
Sales Manager
NZME
01.2011 - 04.2016