Sarah Thomas
New Plymouth,TKI
Summary
Dynamic professional with extensive experience at Dental Delight, excelling in customer relations and appointment scheduling. Proven ability to enhance operational efficiency through exceptional organization and time management skills. Adept at managing multi-line phone systems and ensuring a welcoming environment, contributing to improved patient satisfaction and streamlined office operations.
Overview
5
5
years of professional experience
Work History
Receptionist/Dental Assistant
Dental Delight
New Plymouth
02.2022 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained calendar for staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted in dental appointments.
- Sterilised tools and rooms in a timely and superior manner.
- Ensured patients comfort and safety at all times.
Teller
TSB Bank
New Plymouth
04.2021 - 02.2022
- Processed customer transactions efficiently, ensuring accuracy and adherence to policies.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Managed cash drawer, balancing daily intake with precision and accountability.
- Assisted in training new tellers on operational procedures and best practices.
- Collaborated with team members to streamline transaction workflows and reduce wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Admin and Tele Marketer
Taranaki Air Ambulance Trust
New Plymouth
11.2020 - 06.2021
- Developed targeted marketing campaigns to enhance brand visibility and engagement.
- Conducted market research to identify consumer trends and inform strategy adjustments.
- Collaborated with cross-functional teams to align marketing initiatives with business objectives.
- Managed direct phone calls to local public in effort to have the community pledge donations.
Education
NPGHS/ Ōpunake High
Taranaki Business And Administration
WITT
New Plymouth, TKI2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Calendar management
- Supply management
- Record preparation
- Front desk operations
Timeline
Receptionist/Dental Assistant
Dental Delight
02.2022 - Current
Teller
TSB Bank
04.2021 - 02.2022
Admin and Tele Marketer
Taranaki Air Ambulance Trust
11.2020 - 06.2021
NPGHS/ Ōpunake High
Business And Administration
WITT