Sarah Williams
Dunedin,New Zealand
Summary
Results-driven Practice Manager known for high productivity and efficient task completion. Specialised in operational management, financial oversight, and staff development. Excels in leadership, communication, and problem-solving to enhance organizational efficiency.
Overview
17
17
years of professional experience
Work History
Practice Manager - Te Kaika Medical
Te Kaika
Dunedin, New Zealand
01.2024 - Current
- Managed daily operations and workflow of the practice team.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Oversaw patient care processes to enhance service delivery standards.
- Implemented process improvements to streamline administrative functions.
- Trained and mentored new staff on practice protocols and procedures.
- Developed policies to maintain compliance with healthcare regulations.
- Liaised with external vendors for supply chain management and procurement.
- Facilitated communication between healthcare providers and administrative staff.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversee all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
Primary Care Administrator /Senior Executive Assistant
Te Kaika Medical
Dunedin
03.2021 - 01.2024
- Managed administrative tasks to support healthcare operations and staff efficiency.
- Coordinated scheduling for medical appointments and staff meetings.
- Maintained accurate patient records and confidential information management.
- Assisted in developing office policies to enhance workflow and service delivery.
- Oversaw inventory management for medical supplies and equipment procurement.
- Provided training and support for new administrative staff on office procedures.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Medical Receptionist
Mornington Health Centre
Dunedin, New Zealand
03.2018 - 01.2020
- Full range of administrative tasks including:
- Managing patient bookings via MEDTECH
- Managing Dr's appointment books via MEDTECH
- Basic accounting
- Front line customer service and cash handling
- Co-ordinating patients appointments outside of the practice
- Assisting reception manager with new staff training
Reservations Manager / Sales Administrator
Kiwi Experience / Tourism Holdings Ltd
Auckland, New Zealand
05.2008 - 06.2014
- Management of 8 reservations consultants
- Representing reservations dept. on management team - Reporting and presenting KPI analytics monthly
- Budgeting for reservations dept.
- Assisting operations manager with transport and passenger logistics
- Human Resources for reservations Dept
- Staff Rostering
- Performance Management - Individual KPI performance
- Full staff training- Including designing and creating training manuals for Sales and Customer Service/ On Brand Program
- Event co-ordinator for KX Brand
- Coordination of Social Media for KX Brand
- Health and Safety Representative - ACC Level Secondary
- Responsible for sales analytics weekly / monthly / annually for full THL sales team for KX Brand.
- Coordinating sales reps daily tasks and assisting in management of key relationship for KX Brands.
- Assisting in sales presentations over various travel shows / Expos / and key supplier events
- Managing sales relationships with key suppliers
- Coordinating familiarisation trips for KX brand with key suppliers and preferred sales staff
Education
ATTTO Qualified Travel Agent -
CELTA Teaching Qualification -
Skills
- Staff management
- Process improvement
- Compliance management
- Scheduling software
- Healthcare administration
- Problem solving
- Conflict resolution
- Privacy Trained
- Health and Safety Trained
References
References available upon request.
Timeline
Practice Manager - Te Kaika Medical
Te Kaika
01.2024 - Current
Primary Care Administrator /Senior Executive Assistant
Te Kaika Medical
03.2021 - 01.2024
Medical Receptionist
Mornington Health Centre
03.2018 - 01.2020
Reservations Manager / Sales Administrator
Kiwi Experience / Tourism Holdings Ltd
05.2008 - 06.2014
ATTTO Qualified Travel Agent -
CELTA Teaching Qualification -
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