Sarah Wood
Christchurch
Summary
A dedicated, self-motivated and highly organised worker. Action-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent work ethic and brings proven leadership, organisational and team collaboration skills. Is highly trusted and maintains integrity. Dependable candidate with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Project Manager, Coordinated Community Care
Te Whatu Ora, Health New Zealand
02.2024 - Current
- Supporting operational transition from Covid Vaccination Program to community based immunisation approach.
- Overseeing onboarding of community immunisation providers and ensuring systems and process in place.
- Taking lead in designated projects, delegating tasks and providing feedback.
- Development of strong relationships with stakeholders through regular communication, fostering trust and confidence in team''s ability to deliver results.
- Leading and providing support to community providers for vaccine logistics. Trouble shooting complex issues.
- Coordination and collaboration with cross-functional teams to resolve project issues and mitigate risks.
- Providing detailed updates and data to stakeholders and management.
- Reviewing data quality and identifying continuous improvement opportunities.
- On and off-site technical support to internal and external stakeholders.
- Working proactively with Maori and Pacific providers to understand there operational requirements and support their services.
- Mentoring junior team members in best practices to enhance their skills and contribute to better overall performance. Supporting professional development opportunities.
Project Manager, Covid Vaccination Program
Te Whatu Ora, Health New Zealand
07.2021 - 01.2024
- Multiple promotions throughout program, from Systems Administrator to Project Manager.
- Lead team to manage Covid Immunisation Register (CIR), for Canterbury and West Coast Districts. Expert use of (CIR) database and vaccine inventory management.
- Developed processes, troubleshot complex issues, investigated cases/identity issues and incidents.
- Failsafe and data quality reporting to Ministry of Health and programme leads.
- Management of National Immunisation Booking system (Book My Vaccine) for district
- Worked closely with Ministry of Health team and Primary Care providers.
- Coordination of home visit vaccinations, support to consumers with disabilities and high needs.
- Procurement of resources for delivery of programme within budget requirements using Oracle
- Provided technical support to vaccinator's both internally and externally.
- Provided detailed updates and data to local and national stakeholders within wider immunisation network.
- Monitored team performance to identify areas for improvement and provided support/direction to team
- Proficient experience with Microsoft Suite, Teams, Health UI, NIBS, CIR, CICS databases (CRM)
- Rostered staff using Microster and leave through People and Capability Service Portal - MAX
- Used effective communication skills to work with people from all walks of life. Dealt with conflict situations and worked to achieve outcomes beneficial to all parties.
Practice Manager
Connect Neuro Physiotherapy
10.2017 - 06.2022
- Performed wide-ranging administrative, financial and service-related functions
- Used Xero and Nookal Practice Management System, completed invoice reconciliation, debtors' reports, GST returns and assisted with end of month/year financials
- Completed monthly payroll through Smart Payroll
- Responsible for targeting new customers to grow geographic reach and increase revenue, use of Hoot-suite social media management tool
- Proofread and edited documents for company website, newsletters and educational material
- Proficiently used Microsoft Suite, Campaign Monitor and Trello project management tool
- Updated internal databases to support document management
- Evaluated operational practices and identified improvement opportunities to streamline systems and procedures
- Maintained clear communication with manager as majority of work completed remotely
- Autonomous work — excellent time management and ability to take responsibility of one's work whilst remaining adaptable to varying work requirements.
Voting Place Manager
New Zealand Electoral Commission
10.2020 - 11.2020
- High level of planning, organisation and sound judgement
- Lead team to complete tasks accurately under time pressure, provided supervision and support to staff, provided exceptional customer service to voters, reconciled ballots and lead preliminary vote counts on Election Day
- Adhered to processes, ensured safety and integrity of voting materials, complied with strict logistic procedures
- Managed time efficiently to complete all tasks and proved successful working within tight deadlines
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed and maintained courteous and effective working relationships whilst providing feedback and support
- Interacted with people from diverse multicultural backgrounds and all walks of life, including Maori and Pacific people
- Pre and post-election support to headquarters – variety of administrative and logistical tasks
- Included working collaboratively with multiple teams
Logistics Coordinator and Field Support
Bio Sense
02.2019 - 04.2019
- Team member of Healthy Trees, Healthy Future Project
- Facilitated Kauri cone collection throughout upper North Island forests
- Worked in conjunction with Scion, Landcare Research and Tangata Whenua
- Provided support to arborist's to complete climbing and cone collection
- Assisted scientists with field work such as soil sampling, data collection, tree measurements, movement of equipment and Kauri cones
- Liaised with kaitiaki representatives, required ability to be culturally sensitive and respectful of their land, different views and concerns
- Followed strict hygiene procedures to ensure no contamination of samples
- Ensured team adhered to health and safety protocols, completed site hazard assessments, incident reports and safety briefings
- Delegation of tasks to team members
- Implemented systems and procedures for accurate data collection and reporting
- Used sound judgement to make fast decisions, efficient with organisation
- Arranged delivery of over several thousand cones from various remote locations in North Island to Scion (Rotorua) under time pressure
- Managed budgets related to logistics
- Liaised with internal and external stakeholders to facilitate smooth operations, identified areas for streamlining
- Excellent time management skills, clear communication, high level of adaptability and responsiveness to change
- Responsible for team accommodation, timesheets, provision of food and supplies
- Worked in close quarters with team of diverse personalities showing ability to get on with people from all walks of life.
Palliative Care Physiotherapist
Totara Hospice
01.2012 - 08.2016
- Planned and implemented first Palliative Care Physiotherapy Service at Totara Hospice
- Set service delivery goals, assumed responsibility and accountability for service
- Actively engaged in building and sustaining collaborative relationships with wider team members, volunteers, external stakeholders and other health professionals to share expertise and knowledge
- Built trust with others to seize opportunities to promote service
- Established policies and procedures for service
- Set up physiotherapy gym within budget
- Delivery of physiotherapy service to patients — worked with people from varied multicultural, linguistically diverse and widely varied socio-economic backgrounds, all at very challenging times of their life
- Used effective interpersonal and communication skills, strong ability to recognise one's emotions and feelings and their effects on others
- Used sound judgement, patient centered approach, problem solving, ability to show excellent professionalism and understand/ acknowledge differing points of view or opinions
- Provided education and advocacy on physiotherapy role, delivered formal educational presentations
- Very high level of confidentiality maintained and security of personal health information
- Proficient use of Microsoft Suite, MedTech and Pal Care patient management systems
- Awarded Hospice New Zealand's BNI Scholarship in 2015 and 2016 for post-graduate study.
Physiotherapist - Team Leader/Acting Manager
Rope Neuro Rehabilitation
01.2008 - 01.2012
- Provided support to manager and lead physiotherapy team by sustaining effective and collaborative relationships to achieve company's goals
- Managed patient referrals and caseloads amongst team
- Provided patient moving and handling training to health care professionals at Aged Residential Care facilities and for Health Care agencies (nationally)
- Networked and liaised with ACC providers and other neurological support groups using effective interpersonal skills and working collaboratively to achieve desired outcomes
- General administration tasks including invoicing, banking, marketing and promotion of service to wider health community
- Developed policies and procedures and identified opportunities to improve company's performance
- Ongoing caseload of ACC and neurological clients — provided excellent client focused treatment to diverse range of clients in their own homes
- Autonomous role that required sound judgement and decision making, self-motivation and self-management
- Ensured team continued with ongoing professional development opportunities — advocated for ongoing professional growth and learning
- Supervision of physiotherapy students.
Education
Bachelor of Health Science: BHSc - Physiotherapy -
Auckland University of Technology
Auckland01.2005
Skills
- Adaptable and responsive to change
- Sound judgement
- High attention to detail
- Team Leadership
- Task orientated
- Complex problem-solving
- Time management
- Technical Skills
- Cross-Functional Teamwork and collaboration
- Effective Communication
Ongoing Learning
- 2023 Te Whatu Ora – Active Bystander, Leading Self and Courageous Conversations workshops
- 2022 Te Whatu Ora - Health Learn Modules
- 2022 Te Whatu Ora - Rainbow Diversity Workshop
- 2017 Level 3 Certificate in Horticulture, Open Polytechnic of New Zealand
- 2015 Psychosocial Issues in Palliative Care, Postgraduate Paper, Auckland University
- 2013 The New Zealand Environment, Extramural undergraduate paper, Massey University
References
References can be provided.
Timeline
Project Manager, Coordinated Community Care
Te Whatu Ora, Health New Zealand
02.2024 - Current
Project Manager, Covid Vaccination Program
Te Whatu Ora, Health New Zealand
07.2021 - 01.2024
Voting Place Manager
New Zealand Electoral Commission
10.2020 - 11.2020
Logistics Coordinator and Field Support
Bio Sense
02.2019 - 04.2019
Practice Manager
Connect Neuro Physiotherapy
10.2017 - 06.2022
Palliative Care Physiotherapist
Totara Hospice
01.2012 - 08.2016
Physiotherapist - Team Leader/Acting Manager
Rope Neuro Rehabilitation
01.2008 - 01.2012
Bachelor of Health Science: BHSc - Physiotherapy -
Auckland University of Technology
Similar Profiles
Ami PatelAmi Patel
Wellbeing Coordinator at Te Whatu Ora- Health New Zealand, Starship Child HealthWellbeing Coordinator at Te Whatu Ora- Health New Zealand, Starship Child Health
Alisi KinikinilauAlisi Kinikinilau
Registered Nurse at Te Whatu Ora , Health New ZealandRegistered Nurse at Te Whatu Ora , Health New Zealand
Jason ChowJason Chow
Technical Lead at Te Whatu Ora - Health New ZealandTechnical Lead at Te Whatu Ora - Health New Zealand