Sarah Cristina Rizzi
Papamoa,BOP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seeks a position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Zespri International
Mount Maunganui, BOP
04.2024 - Current
- Answered phones and welcome clients.
- Managed mail and courier deliveries and liaise with external contractors.
- Provided exceptional client service.
- Managed staff and room diaries and schedule office meetings and training sessions.
- Organised client records for meetings, confirme appointments, communicate with clients and updated client records.
- Provided administration support for the internal staff where needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with maintaining company and trust electronic registers.
- Maintained a well-organized reception area and meeting rooms.
Grower Support Services Administrator
Zespri International
Mount Maunganui, BOP
11.2023 - 03.2024
- Assisted Grower Support Services team with administrative tasks and maintenance of grower data.
- Supported external queries relating to the launch of the new Canopy website ( this includes troubleshooting user access and completing new user registration).
- Supported the 2024 supply agreement season. Requiring good attention to detail to ensure grower data accuracy prior to clearances.
- Communicate with growers via telephone, email or written correspondence as required.
Cafe Manager
Ours Cafe
Mount Maunganui, BOP
03.2023 - 08.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Mental Health Therapist
Sarah Rizzi Integrative Therapy
03.2016 - 08.2023
- Performed client assessments and developed treatment plans.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Encouraged patients to discuss experiences in group and individual settings.
Biosecurity Facilitation Officer
OCS Limited
Queenstown
03.2018 - 09.2019
- Identified and triaged critical situations quickly based on experience and training.
- Cemented authority with in-depth knowledge of protocols, rules and policies combined with commanding presence.
- Completed actions in full compliance with applicable legal standards and guidelines.
- Handled biosecurity emergencies with decisive, calm approach and coordinated optimal responses.
- Generally assisting with any requests made by Chief Quarantine Officers or Quarantine Officers who are working in your designated area
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
Head Housekeeper
Sherwood Hotel
Queenstown
02.2015 - 05.2017
- Manage payroll costs creating efficiencies throughout all properties in leaning times.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Education
Postgraduate - Globalization And Culture
Foundation School of Economics And Politics of SaoPaulo
Brazil12.2008
Bachelor Of Mass Media - Communications
Sao Judas Tadeu University
Brazil12.2005
Skills
Communication skills
Costumer service skills
Teamwork skills
Time management skills
Attention to detail
Adaptability
Work ethic
Creativity
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Proficient in Microsoft Office
•Word, Excel, Outlook, Access, PowerPoint, Teams
• SAP ( ECC)
Timeline
Receptionist
Zespri International
04.2024 - Current
Grower Support Services Administrator
Zespri International
11.2023 - 03.2024
Cafe Manager
Ours Cafe
03.2023 - 08.2023
Biosecurity Facilitation Officer
OCS Limited
03.2018 - 09.2019
Mental Health Therapist
Sarah Rizzi Integrative Therapy
03.2016 - 08.2023
Head Housekeeper
Sherwood Hotel
02.2015 - 05.2017
Postgraduate - Globalization And Culture
Foundation School of Economics And Politics of SaoPaulo
Bachelor Of Mass Media - Communications
Sao Judas Tadeu University