Sarah Janine Henderson
AUCKLAND,AUK
Summary
Dynamic Store Manager with a proven track record at Wattyl Paint Ltd, excelling in inventory management and customer relationship building. Skilled in staff training and visual merchandising, I drive sales growth and enhance customer experiences, consistently achieving targets and fostering a motivated team environment.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Store Manager
Wattyl paint Ltd
Mairangi bay , Auckland
2017.08 - Current
- Managed daily store operations and ensured excellent customer service standards.
- Trained and supervised staff to enhance product knowledge and sales techniques.
- Organized inventory management and restocking procedures for optimal product availability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Store Manager
Wattyl paint penrose
Penrose, Auckland
2008.08 - 2018.08
- Managed daily store operations and ensured excellent customer service standards.
- Trained and supervised staff to enhance product knowledge and sales techniques.
- Coordinated inventory management and stock replenishment activities.
- Organized inventory management and restocking procedures for optimal product availability.
- Maintained a clean and organized store environment for customers.
- Assisted in daily store operations and team management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained a safe working environment by enforcing safety regulations.
- Formed and sustained strategic relationships with clients.
Territory Sales Representative
The pesto company
Auckland , Auckland
2007.10 - 2008.08
- Identified potential customers, evaluated their needs and created customized solutions.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Promoted brand awareness through effective communication of product features and benefits.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Collaborated with marketing to create promotional campaigns and materials.
- Conducted market research to identify new business opportunities.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
Assistant Manager
Resene paints
Henderson , Auckland
2005.05 - 2007.08
- Managed customer inquiries and resolved issues promptly and professionally.
- Managed customer service inquiries and complaints in a timely manner.
- Trained staff on product knowledge and effective customer service techniques.
- Supervised daily operations and ensured compliance with company policies.
- Coordinated inventory management and maintained accurate stock levels.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Merchandiser
Instore sales
Auckland , Auckland
2003.06 - 2005.05
- Managed in-store product displays to enhance customer engagement.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Collaborated with sales teams to align merchandising strategies with promotional campaigns.
- Conducted inventory audits to ensure product availability and accuracy.
- Maintained a clean and organized work environment at all times.
Checkout Operator
Paknsave
Henderson , Auckland
1999.10 - 2003.07
- Operated checkout systems efficiently during busy shopping hours.
- Assisted customers with product inquiries and payment processing.
- Maintained accurate cash register balances throughout shifts.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Waitalere College
Henderson , Auckland Skills
- Store operations
- Inventory management
- Sales forecasting
- Visual merchandising
- Loss prevention
- Customer relationship management
- Staff training
Certification
- NZQA Retail level 3
- First aid cert
- DG chemical handler
Accomplishments
- 15 years long service award
Affiliations
- Reading
- Gardening
- Mountain biking
- Art painting
- Event planning
References
References available upon request.
Timeline
Store Manager
Wattyl paint Ltd
2017.08 - Current
Assistant Store Manager
Wattyl paint penrose
2008.08 - 2018.08
Territory Sales Representative
The pesto company
2007.10 - 2008.08
Assistant Manager
Resene paints
2005.05 - 2007.08
Merchandiser
Instore sales
2003.06 - 2005.05
Checkout Operator
Paknsave
1999.10 - 2003.07
Waitalere College