Sarai Reid
Birkdale ,Auckland
Summary
Motivated and hardworking team player experienced in fast paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality, speed and positive attitude. Dedicated to continuous learning and applying a strong work ethic. Core values include respect, teamwork, and humility, fostering effective collaborations in diverse environments.
Overview
5
5
years of professional experience
Work History
Senior Floor Attendant & Host
The Churchill at Four points by Shearton
Auckland , Auckland CBD
06.2023 - 07.2024
- Provided exceptional customer service while working in a high-end rooftop bar, catering to guests' preferences and needs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Sold and served high-quality refreshments and food to customers.
- Greeted or assisted patrons entering or exiting the facility.
- Settled disputes or helped solve other customer concerns.
- Communicated directions to patrons for points in or outside of facility.
- Coordinated with security via headset to manage guest flow during peak times.
- Managed large pax bookings, as well as walk-ins.
- Worked on large venue bookings, such as corporate functions and company events.
- Prevented theft by monitoring suspicious activity around the premises.
- Trained new Floor Attendants on proper procedures for stocking shelves, operating POS systems, as well as education on the extensive alcohol and food menu.
- Checked stock levels in storage areas to determine what needs to be replenished.
- Monitored, maintained or secured inventory to reduce loss.
- Managed time effectively to ensure tasks were completed on schedule, and opening and closing times were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed daily maintenance tasks such as polishing tables, chairs, cleaning windows, and restocking supplies.
- Swept aisles free from debris and dirt using brooms, dustpans, mops, and vacuums.
- Managed crowds and monitored safety during performances.
- Tended to patrons with special needs by offering additional assistance.
- Maintained the legal age limit of patrons, and monitored the intoxication limit within the venue.
- Completed opening and closing duties, including counting money in cash drawers and doing cash up.
Food and Beverage Team Leader
Four Points by sheraton
Auckland, Auckland CBD
02.2020 - 06.2023
- Conducted team meetings and briefings before shifts to discuss daily tasks, operational issues, customer feedback, and upcoming events
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goal
- Supervised, as well as participated in cleaning after each shift, including polishing utensils, cookware, cleaning the coffee machine, bar area, sweeping floors, and mopping surfaces.
- Thoroughly prepared and reset tables for each service period: breakfast, lunch, dinner.
- Handled phone orders and inquiries with a consistently pleasant demeanor.
- Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Managed cash transactions with precision through cash drops.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Thirty-nine café
Ponsonby
04.2019 - 09.2019
- Delivered exceptional customer support.
- Recorded customer meal and drink orders.
- Streamlined table turnover process ensuring swift clearing.
- Performed various housekeeping tasks efficiently
- Executed customer orders efficiently and with a friendly demeanor.
- Processed customer orders via phone efficiently.
- Drafted and reviewed daily menu specials with accurate pricing.
- Executed various cashier responsibilities in a fast-paced environment.
- Collaborated effectively within a team environment.
Grey Lynn Returned Services Association
02.2019 - 09.2019
- Bartending, serving alcohol, and liquor.
- Delivered exceptional customer service.
- Processed customer orders efficiently.
- Maintained cleanliness of tables consistently.
- Provided meal and drink service.
- Handled cash register operations efficiently.
- Performed various cleaning tasks.
- Collaborated within team environment.
Education
Bachelor of Media Design - Interactive (UX/UI) Design & Graphic Design
Media Design School
10 Madden Street Wynyard Quarter, Auckland CBD11-2026
Level 4 certificate - Art & Design
Whitecliffe College of Art & Design
02.2025
Year 13 - NCEA level 3
Marist College Mt Albert
12.2018
Year 12 - NCEA Level 2
Marist College Mt Albert
12.2017
Year 11 - NCEA Level 1 Overall Endorsed with Excellence
Marist College Mt Albert
12.2016
Skills
- Multitasking Abilities
- Active listening
- Time management
- Teamwork and collaboration
- Hardworking
- Reliable
- Flexible
- Graphic Design
- User interface design
- Adobe creative suite
Affiliations
- Graphic & Branding Design
- PC & Controller Gaming
- Art & Painting
- Reading
- Music
- Netball
References
- Scott O'Connor ( Churchill General Manager ) Mob: +64 21 195 6508
- Pamela Makene-Dodd ( Churchill Floor Manager ) Mob: +64 210 823 8046
- Nitin Shetty ( Four points by Shearton Manager ) Mob: +64 210 292 6484
Timeline
Senior Floor Attendant & Host
The Churchill at Four points by Shearton
06.2023 - 07.2024
Food and Beverage Team Leader
Four Points by sheraton
02.2020 - 06.2023
Thirty-nine café
04.2019 - 09.2019
Grey Lynn Returned Services Association
02.2019 - 09.2019
Bachelor of Media Design - Interactive (UX/UI) Design & Graphic Design
Media Design School
Level 4 certificate - Art & Design
Whitecliffe College of Art & Design
Year 13 - NCEA level 3
Marist College Mt Albert
Year 12 - NCEA Level 2
Marist College Mt Albert
Year 11 - NCEA Level 1 Overall Endorsed with Excellence
Marist College Mt Albert
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