Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Sara Jane Tupou Tauaniga Leiu

Sara Jane Tupou Tauaniga Leiu

Botany ,East Tamaki Auckland ,AUK

Summary

Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges. Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care. Supportive Job Title with extensive experience working in healthcare services. Takes patient vitals, documents needs and maintains cleanliness of examination rooms. Known for treating all patients with dignity, respect and discretion while maintaining utmost confidentiality. Patient-focused Job Title with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Proactive worker committed to helping Job title provide top-notch patient care. Skilled at Type treatments with knowledge of Area of expertise patients. Fantastic attention to detail and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

21
21
years of professional experience
5
5
Certification

Work History

Health Care Assistant

Sunrise Healthcare
05.2023 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Administered prescribed medications and monitored patient reactions to address contraindications.
  • Collected biological samples for testing and lab work, in alignment with health and safety protocols.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Supported needs of Number+ residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to Type patients in hospital facility.

Production Worker

Scholastic Ltd
06.2022 - 09.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Participated in regular meetings with team members to discuss production updates.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Performed general equipment maintenance and repair to minimize downtime.

Complex Care Support Worker

Lifeplus
02.2021 - 09.2023
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Recorded status and duties completed in logbooks for management.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Customer Service Representative Agent

Bridgestone National Support Centre
04.2021 - 09.2022
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Psych Assistant, Support Worker, Health Care Assis

Zeal Recruitment -General Contractor
06.2015 - 11.2021
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Developed and implemented strategies to streamline office operations.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Created, prepared, and delivered reports to various departments.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.

Kaiawhina, Kai Mahi( Te Roopu Taurima )

Te Roopu Taurima -Community Support Worker
02.2021 - 09.2021
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Planned and implemented fundraising events.
  • Attended fundraising events and conferences to stay informed on industry developments and network with peers.
  • Conducted research to identify and target potential donors for fundraising campaigns.
  • Cultivated relationships with existing and potential donors to increase donations.
  • Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
  • Collaborated with other departments to achieve integration of fundraising efforts.
  • Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
  • Coordinated events to encourage community involvement and increase awareness of organization's mission.
  • Attended events to develop professional network of potential donors.
  • Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
  • Analyzed current and potential donor data to identify demographics and trends.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Agent

HRV
01.2004 - 09.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted customers to return routine and general calls promptly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Addressed customer account discrepancies and concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Tracked customer service cases and updated service software with customer information.

CATI Interviewer

Survey Talk NZ
02.2003 - 01.2004
  • Gathered data and insights from participants during telephone interviews.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Provided quality customer service to earn satisfaction ratings of Number%.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Completed surveys by rechecking contact information before ending each call.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
  • Analyzed and evaluated data, identifying trends in recruitment process.
  • Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
  • Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
  • Investigated candidate history and employment claims to confirm eligibility for positions.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

NZQA LEVELS 4,5,6 MENTAL HEALTH AOD - Health Education

Future Skills
Manukau
09.2017

IATA Travel And Tourism Diploma -

Crown Institute of Studies
Auckland, AUK
11.2000

NZQA School Certificate -

Auckland Girls Grammar Sch
Auckland, New Zealand
12.1999

Skills

  • Output Monitoring and Reporting
  • Active Listening
  • Biological Specimen Handling
  • Patient Safety Management
  • Client Requirements
  • Patient Engagement
  • Family Communication
  • Intercultural Competence
  • Medical Histories and Vital Statistics
  • Blood Sugar Monitoring
  • Respiratory Failure
  • Observing Responses
  • Resident Support
  • Empathy and Compassionate Care
  • Reading Comprehension
  • Mobility Support
  • Dietary Needs
  • Skin Condition Diagnosis and Treatment
  • Nursing Staff Supervision
  • Lift Balancing
  • Withdrawal Symptoms
  • Emotional and Social Support
  • Medicine Administration
  • Needs Determination
  • Monitoring Fluids
  • EMR Systems
  • Laboratory Testing
  • Room Cleaning and Restocking
  • Supporting Daily Living Needs
  • Oral Hygiene
  • Finger Pricks
  • Coordinate Events
  • Patient Rights
  • Regulations Compliance
  • Hygiene Standards
  • Phlebotomy Training
  • Electronic Recordkeeping
  • Monitor Vitals
  • Status Updates
  • Chart Management
  • Floor Assignments
  • Consistent Follow Through
  • Healthcare Regulations
  • Hoisting Equipment
  • Diagnosing Failures
  • Household Tasks
  • Movement Restoration
  • Personal Grooming Care
  • Complex Problem-Solving
  • Sanitizing Surfaces
  • Feeding Assistance
  • Medical Record Updating
  • Calm Under Stress
  • Grocery Shopping

Certification

  • CNA - Certified Nursing Assistant
  • HCA - HealthCare Assistant
  • Community Support Worker
  • Complex Care Support Worker
  • CATI Interviewer /Surveyor Market Research
  • Customer Service Representative Agent
  • IATA Travel and Tourism Diploma
  • NZQA Level 4,5,6 Mental Health Certificate
  • Mental Health First Aid Certificate
  • A1 Workplace CPR and First Aid Certificate
  • MAPA Training- Deascalation Techniques Restraints.
  • SPEC Safe Practices Training,Restraint Training for Hospital Staff
  • Induction Training for Contractors Hospital Level
  • Lifeplus Induction to Complex Care Support Certificate
  • Medication Administration Certificate

Timeline

Health Care Assistant

Sunrise Healthcare
05.2023 - Current

Production Worker

Scholastic Ltd
06.2022 - 09.2023

Customer Service Representative Agent

Bridgestone National Support Centre
04.2021 - 09.2022

Complex Care Support Worker

Lifeplus
02.2021 - 09.2023

Kaiawhina, Kai Mahi( Te Roopu Taurima )

Te Roopu Taurima -Community Support Worker
02.2021 - 09.2021

Psych Assistant, Support Worker, Health Care Assis

Zeal Recruitment -General Contractor
06.2015 - 11.2021

Customer Service Agent

HRV
01.2004 - 09.2006

CATI Interviewer

Survey Talk NZ
02.2003 - 01.2004

NZQA LEVELS 4,5,6 MENTAL HEALTH AOD - Health Education

Future Skills

IATA Travel And Tourism Diploma -

Crown Institute of Studies

NZQA School Certificate -

Auckland Girls Grammar Sch

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Sara Jane Tupou Tauaniga Leiu