SARATH SASIKUMAR
Lincoln,Christchurch
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
15
15
years of professional experience
Work History
SYSTEMS ADMINISTARTOR
Seedigital Express
Christchurch
07.2022 - Current
- System Installation and Configuration - Installing and configuring servers, operating systems, and applications
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Performed daily system monitoring, verifying the integrity and availability of all hardware, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Troubleshot network related issues
- Install computer hardware and software according to the specific requirements
- Perform preventative and regular maintenance on computer systems and networks to ensure that they work optimally
- Assembled hardware for both standalone computers and those on the network and ensured that all software components are in sync with hardware constituents
- Administer & Configure, Switches, Firewalls, Routers, IP devices like IP cameras, Access control systems, Alarm Panels, IO devices etc
- Creating and managing user accounts and permissions, ensuring appropriate access levels
- Implementing backup solutions and ensuring data recovery plans are in place
- Applying security measures, updating software, and monitoring for vulnerabilities
- Diagnosing and resolving hardware, software, and network issues
- Maintaining system documentation to help track configurations and changes
- Keeping systems updated with the latest patches and versions to enhance security and performance
- Providing technical support to users and training them on new systems or software
- Overall, sysadmins ensure the smooth operation of an organization's IT systems, enhancing efficiency and security
IT & Telecom Tech
Digitek Solutions Ltd
Dunedin
04.2021 - 06.2022
- Installing network cabling and other network equipment like routers and switches.
Installing workstations and other equipment like printers.
Installing desktop operating systems and programs.
Connecting all workstations to the network and relevant servers.
Monitoring servers to ensure that they are running optimally.
Monitoring server backups to ensure that these take place regularly and correctly
Responding to client requests.
Monitoring workstation backups and antivirus updates. Installation of Fibre Networks, Fibre testing, and fusion splicing.
Performing cable builds aerial, underground, and surface mount.
Fiber blowing, termination to patch panels, and ONT.
Desktop/Network Support Technician
Newera IT
Dunedin
06.2020 - 03.2021
- Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
- Provide established on-call/email technical support
- Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
- Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
- Assist in moving desktop equipment to different locations
- Responsible for supporting desk phone devices and management software
- Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
- Troubleshoot, Repair/replace parts of Windows Workstations, Laptops and Chromebooks
AV & Telecommunications Technician as Lead
Digitek Solutions Ltd
01.2018 - 05.2020
- Installation of Fibre Networks, Fibre testing and fusion splicing
- Trouble shooting and maintenance support
- Install telecommunications equipment and connect it to networks
- Perform cable build, laying and jointing of data cables
- Complies with the prescribed quality standards
- Adherence to health and safety regulations at all times
Sky TV & AV Technician
Aerial Specialists Ltd
Christchurch
10.2015 - 12.2017
- The fundamental of satellite technology Site survey
- Remarkable experience in installing all kinds of television sets
- Outstanding knowledge of all television systems and their various parts
- Operational knowledge of the associated electronic parts
- Ability to work from heights and in small spaces
- Ability to assess optimal placement of TV
- Ability to communicate with customers to review the installation process
- Ability to read and interpret the instructions given by the customer
- Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network
- Ethernet (Cat5) Cabling, Switch configurations, Wi-Fi router & Access point installations
- Performing computer installation and operating system configuration in designated networks
AV Installer and Computer/IT Technician
Technix Solutions
Hamilton
03.2014 - 07.2015
Sales Team leader
Sellutions Ltd
02.2013 - 02.2014
- Led a sales team for Acquisition campaign for Genesis Energy
- Manage a team of 7 Sales Reps
- Assist in Recruiting, in-house training and on-going field training
- Customer service to the existing customers
- Train new employees
- A sound understanding of the sales process with solid planning and flawless execution ability
- Providing forecasting and reporting on a weekly and monthly basis
Sales Representative
Sellutions Ltd
01.2012 - 01.2013
- Meet or exceed ongoing performance targets
- Identify potential sales from customers to increase the revenue of our client
- Contact customers to persuade them to purchase merchandise or services
- Explain products or services and prices, and demonstrate use of products
- Formulated daily reports as needed by the Project Team Leader
US IT Recruiter
Avatar IT Solutions
Chennai
08.2010 - 02.2011
- Sourcing candidates for technical related requirements like Application Developers, Architects, Network designers, System Administrators, Network Security, Project Managers etc
- From various methods of networking sites as well as internal databases and internet job boards
- Working on Direct Client's requirements (Telecommunication Clients like T-Mobile, Sprint, At&T)
System/Network Administrator
Psi3-Axis
Bangalore
11.2009 - 06.2010
Education
Bachelors - Computer Science
Bangalore University
India05.2008
Postgraduate Diploma - Business
USQ
AustraliaSkills
- Customer Service
- Self-Presentation and Communication skills
- Attention to detail
- Initiator
- People Oriented
- Highly organised
- Analytical Thinking
- Customer Focus
- Training & Facilitation
- Influencing Skills
- IT Troubleshooting & Problem Solving
- Active directory
- Windows server
- Azure AD
- Microsoft Office 365
- Ticketing Systems
- Hyper-V
- VMware
- SharePoint
- Teams
- Skype
- PC Hardware break Fix
- WIFI
- Deployment projects
- Mobile Device management
- Systems & Network upgrades
- User Training and Support Tools
- Windows Platform 7/8/10
- Onsite & Remote Technical Support
- LAN & WAN Connectivity & Maintenance
- Problem Identification/Analysis
- Printer maintenance & Support
- Microsoft Office Suite
- Operating system: Windows
- Operating system: Mac
- Other tools: CCNA
- Other tools: MCSA
- Windows 95/98/2000/XP/XP Pro/NT
- Organizational Leadership
- Scripting Languages
- Linux Certification
- Windows Server 2003
References
Reference will be provided on request.
Technicalcertifications
- A+, N+ and CCNA courses from IIHT
- MCP, MCSA & CCNA Certified in 2009
- Macromedia Flash and 3DS MAX 8 certified from Arena Multimedia Chennai
Personal Information
Citizenship: NZ Citizen
Timeline
SYSTEMS ADMINISTARTOR
Seedigital Express
07.2022 - Current
IT & Telecom Tech
Digitek Solutions Ltd
04.2021 - 06.2022
Desktop/Network Support Technician
Newera IT
06.2020 - 03.2021
AV & Telecommunications Technician as Lead
Digitek Solutions Ltd
01.2018 - 05.2020
Sky TV & AV Technician
Aerial Specialists Ltd
10.2015 - 12.2017
AV Installer and Computer/IT Technician
Technix Solutions
03.2014 - 07.2015
Sales Team leader
Sellutions Ltd
02.2013 - 02.2014
Sales Representative
Sellutions Ltd
01.2012 - 01.2013
US IT Recruiter
Avatar IT Solutions
08.2010 - 02.2011
System/Network Administrator
Psi3-Axis
11.2009 - 06.2010
Bachelors - Computer Science
Bangalore University
Postgraduate Diploma - Business
USQ
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