Summary
Overview
Work History
Education
Skills
Timeline
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Saraya Roker

Timaru,CAN

Summary

Dynamic professional with a proven track record at IAG New Zealand, adept in claims analysis and fostering client relationships. Leveraged policy interpretation and exceptional communication to enhance claims processing efficiency and customer satisfaction. Achieved a high success rate in claim resolutions, demonstrating effective problem-solving and teamwork skills.

Overview

9
9
years of professional experience

Work History

Major Events Claims Consultant

IAG New Zealand
Christchurch, CAN
02.2018 - Current
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
  • Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
  • Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
  • Improved claims processing efficiency by streamlining workflows and implementing best practices.
  • Followed up with customers on unresolved issues.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Assistant Cafe Manager

Pulp Kitchen Catering
Christchurch, CAN
04.2017 - 02.2018
  • Managed daily cafe operations for smooth workflow and increased productivity.
  • Trained new employees on company policies and procedures to maintain a high level of performance.
  • Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
  • Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
  • Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
  • Supported Cafe Manager in setting and achieving sales targets, monitoring progress regularly to ensure continued success in meeting revenue goals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Cafe Barista

Underground Café
Christchurch, CAN
05.2016 - 04.2017
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.

Education

No Degree -

Opihi Collage
Temuka, NZ
01-2013

Skills

  • Claims analysis
  • Investigation techniques
  • Policy interpretation
  • Claims investigation
  • Customer service
  • Insurance policy knowledge
  • Problem-solving abilities
  • Excellent communication
  • Computer skills
  • Teamwork

Timeline

Major Events Claims Consultant

IAG New Zealand
02.2018 - Current

Assistant Cafe Manager

Pulp Kitchen Catering
04.2017 - 02.2018

Cafe Barista

Underground Café
05.2016 - 04.2017

No Degree -

Opihi Collage
Saraya Roker