Sarbrinder Singh
Auckland
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
Service Food
03.2015 - 02.2023
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Assisted in resolving customer complaints and grievances.
Education
National Diploma in Business Level 6& 7 -
Linguis International Institute
06.2015
Skills
- Service Level Agreements
- Customer Communication
- Workflow Planning
- Multiple Project Coordination
- Maintenance Recordkeeping
- Conflict resolution
- Multitasking capabilities
- Attention to detail
- Time management
Reference
Available on request.
Timeline
Dispatch Manager
Service Food
03.2015 - 02.2023
National Diploma in Business Level 6& 7 -
Linguis International Institute
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