Customer Service Rep
Euroffice
- Answering inbound calls, product queries, returns, refunds and replacements, queries, in-house projects, supervising staff.
Sarina Pearl
Auckland,NZ
Summary
Dedicated, honest, and loyal professional with strong time management skills and a mature work ethic. Adaptable and flexible in all work environments, whether working in a team or independently, in-office or remotely. Eager to develop skills, pursue new opportunities, and approach challenges with enthusiasm and sincerity.
Work History
Office Manager
Euroffice
- Upkeep of the office space, ordering for the company, Executive support, health and safety, fire and first aid support, Human Resources, staff contracts and complaints, staff supervision and assistance, training assistance, booking travel and hotels for CEO, organizing executive diaries and meetings, taking minutes and actions at management meetings. Organizing maintenance for office. Typing up documents and emails, upkeep of the company holiday spreadsheet and staff files.
Customer Service/Operations Manager
Blink n Clean Blinds
- In my current role I have overseen not only customer service but the day-to-day running for a small growing business, liaising with the Owner/Director, colleagues, and the customer facing operators. I have a sole charge of 0800 number, web-based enquiries, email enquiries, job scheduling, customer and job data entry and delegation, customer liaison, reporting and analysis from GeoOp system, stock and componentry orders, quotations and pricing, monitoring and ensuring job profit margins, handling client software system entry, portals etc. and mapping job journeys, vehicle usage, costs etc. This includes communicating with suppliers, employees and customers, both residential and commercial.
Skills
- Excellent customer service
- Professional telephone manner
- High level written and oral communication competency
- Experienced and competent data entry
- Computer literacy in varied software such as GeoOp and Microsoft
- Experienced problem-solving skills
- Great team player, able to lead and/or work co-operatively
- Focused and results orientated with attention to details
- Project management experience
- Staff management skills
- Independence, initiative and self-management
- Active listening and critical thinking
- Call management
- Appointment scheduling
- Order processing
- Administrative support
- Live chat support
Languages
English
Native or Bilingual
Timeline
Customer Service Rep
Euroffice
Office Manager
Euroffice
Customer Service/Operations Manager
Blink n Clean Blinds
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