Sarita Adams
Auckland,Auckland
Summary
Dynamic Client Service Coordinator with proven expertise in account management and customer relations at Qube Logistics. Skilled in enhancing client satisfaction through effective problem resolution and strong organization. Adept at scheduling and planning, fostering team collaboration, and maintaining accurate records to support seamless operations. Committed to driving positive outcomes and building lasting client relationships.
Overview
8
8
years of professional experience
Work History
Client Service Coordinator
Qube Logistics
Auckland, AUK
07.2024 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Established team priorities, maintained schedules and monitored performance.
Nightshift Logistics Co-Ordinator
Qube Logistics
Auckland, AUK
05.2022 - 07.2024
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with customer service teams to address client concerns and expedite orders
- Keep things moving – manage container flow in the depot.
- Process trucks – check them in and out using our system.
- Coordinate movements – direct truck drivers and yard staff.
- Handle queries – assist internal and external teams.
- Stay organized – update spreadsheets and maintain data integrity.
Dispatcher
H & H Gill Transport
Auckland, AUK
03.2020 - 05.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
Kitchen Hand
Humbug Cafe
Auckland, AUK
01.2017 - 02.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
NCEA Level 1,2 & 3 -
Aorere College
Auckland, AUK12.2017
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Strong organization
- Proficient in Mircosoft Office
- Account management
- Team building
- Follow-up skills
- Computer skills
- Customer service
- Problem resolution
- Decision-making
- Administration and reporting
Timeline
Client Service Coordinator
Qube Logistics
07.2024 - Current
Nightshift Logistics Co-Ordinator
Qube Logistics
05.2022 - 07.2024
Dispatcher
H & H Gill Transport
03.2020 - 05.2022
Kitchen Hand
Humbug Cafe
01.2017 - 02.2020
NCEA Level 1,2 & 3 -
Aorere College