Summary
Overview
Work History
Education
Skills
Skillsandexperiences
Hobbies and Interests
References
Timeline
Generic

Sarita Chandra

New Lynn,New Zealand

Summary

I have a passion for customer service and retail. I have been in retail industry for 13 years, prior to retail I was in the hospitality industry in key customer service roles. I am hardworking, trustworthy and possess excellent communication skills. I have significant leadership experience through which I have learnt numerous skills such as how to motivate and drive teams, working with different personalities and steering change. I am quick and eager leaner and am always open to enhancing my knowledge and capabilities. I believe in being self-motivated, and enthusiastic in order to drive business priorities and goals. I bring to an employer, determination, ambition, a customer centric approach, and my hard work ethic. My experience in customer service, across various markets and channels in New Zealand, has been established across my 20-year career in sales and retail.

Overview

28
28
years of professional experience

Work History

Sales Representative

Epicurean
05.2022 - 01.2025
  • Demonstrate a high level of product knowledge and a passion for the brand
  • Direct sales activities to achieve short (monthly, quarterly) and long term (annual) business objectives which maximise profits, while increasing market share and instore presence of Epicurean Dairy products
  • Implement and maintain a call cycle that provides an appropriate level of support for the brand in all required stores
  • Maximising speed to market of new products and distribution of existing products
  • Implementation of an effective promotional schedule to retailers
  • Minimise credits and short dated stock through observation and influence of retailer order quantities
  • Build and maintain strong and effective relationships with instore personnel and key decision makers
  • Manage instore demonstrations and sampling opportunities within the region
  • Communication of market insights to Epicurean Dairy to support strategy development
  • Utilise opmetrix, auditing key store conversations/ follow ups and complete any surveys
  • Make effective use of Dunnhumby and category insights to win in every store
  • Maximise shelf position in every store
  • Submit periodic reports on objectives, achievements and key issues within region (weekly report and quarterly report at team sales meetings)
  • Ensure store accounts are up to date monthly (store invoices and credits) and administration requirements for month end are met
  • Follow up any customer issues or complaints where required
  • Maintaining knowledge of competitor activity – new products, promotions, marketing campaigns
  • Be a role model of sustainable business practices, ensuring business has a positive impact on society and the environment i.e
  • Reduce waste to landfill, volunteer in the community, assist the sustainability team in relevant workstreams

Medical Receptionist

Medical & Surgical Centre
Pt Chevalier, New Zealand
10.2021 - 03.2022
  • Answering Phones
  • Booking Patients
  • ADHB Referrals
  • New Enrolments
  • Assisting Dr with Surgery Room
  • Administrative Tasks – Emails, Banking & Cash Up

Store Manager

JayJays Clothing Store
New Lynn, New Zealand
07.2020 - 07.2021
  • Staff management, including; supporting, coaching, training, setting daily targets, schedule and assignment of work with daily check ins and follow up, managing performance, managing rosters and timesheets, arranging covers during staff absences and recruitment of staff
  • Staff Training
  • Merchandising, including; ensuring organisational merchandising guidelines are adhered to, managing stock levels
  • Financial management, including management of P&L, daily maintenance of petty cash and reconciliation reporting, management of daily banking including and associated reporting, maximisation of profit with reduction of cost where possible, meeting sales goals and driving increase in sales through training, motivation and mentoring

Store Manager/ Business Unit Manager (Retail and Web fulfilment)

Pricewise Ltd
Auckland, New Zealand
07.2015 - 06.2020
  • Staff management, including; supporting, coaching, training, setting daily targets, schedule and assignment of work with daily check ins and follow up, managing performance, managing rosters and timesheets, arranging covers during staff absences and recruitment of staff
  • Merchandising, including; ensuring organisational merchandising guidelines are adhered to, managing stock levels and placing appropriate weekly orders and other ad hoc orders as required, ensuring store is kept well stocked and constantly refilled and ticketing all shelves and updating as required
  • Maintaining operations through; managing stock takes, ensuring promotions are run accurately and to organisational standards, by initiating, coordinating and enforcing operational and personnel policies and procedures and managing store phone lines
  • Financial management, including management of P&L, daily maintenance of petty cash and reconciliation reporting, management of daily banking including and associated reporting, maximisation of profit with reduction of cost where possible, meeting sales goals and driving increase in sales through training, motivation and mentoring
  • Management of Health and Safety (H&S), including; providing full H&S induction to all new staff members, reporting incidents, accidents or near misses, ensuring store is kept clean, tidy and clutter free at all times and ensure full compliance with H&S Policies and procedures
  • Management of Web Fulfilment operation and the day-to-day requirements to ensure customer orders are dispatched on time, accurately and in accordance with Company standards
  • Ensure the achievement of set fulfilment centre sales budgets and any identified dispatch KPI’s

Pharmacy Assistant and Team Leader

Life Pharmacy Henderson
Auckland, New Zealand
02.2014 - 07.2015
  • Cosmetic floater
  • Cash Handling
  • Customer Service
  • Ear piercing
  • Returns
  • Selling over the counter medication
  • Passport photos
  • Display and merchandising
  • Management of staff including managing rest and meal times, opening and closing of store
  • Liaising with the pharmacist with respect to medical products and patient queries
  • Education and training of products through regular trainings

Second in Charge

Life Pharmacy Henderson
Auckland, New Zealand
06.2012 - 02.2014
  • Assisting in setting sales targets, forecasts, KPI’s and meeting business goals
  • Assisting in planning and managing end to end marketing strategies including promotions, product launches, and events
  • Maintaining client relationship management through management of key customer accounts and file cards and customer follow up
  • Managing stock including, conducting stocktakes, stock reordering, merchandising and display of stock
  • Education and training of products through regular trainings
  • Cash handing, opening and closing the till including cashing up

Counter Manager / Business Manager

Farmers St Lukes
Auckland, New Zealand
05.2008 - 03.2012
  • Setting sales targets, forecasts, KPI’s and meeting business goals
  • Planning and managing end to end marketing strategies including promotions, product launches, and events
  • Maintaining client relationship management through management of key customer accounts and file cards and customer follow up
  • Managing stock including, conducting stocktakes, stock reordering, merchandising and display of stock
  • Education and training of products through regular trainings
  • Cash handing, opening and closing the till including cashing up

Second in Charge

Farmers St Lukes
Auckland, New Zealand
06.2007 - 05.2008
  • Assisting the counter manager in meeting and setting sales targets, KPI’s and business goals
  • Performing makeovers and facials
  • Assisting the counter manager in running promotions, product launch, event planning and maintaining client relationship management through customer follow up
  • Merchandising, stock reordering and housekeeping

Front Office Supervisor / Duty Manager

Kingsgate Hotel Greenlane
Auckland, New Zealand
08.1997 - 03.2007
  • Coordinate and supervise the efficient daily operations of the Front Office department including managing staff rosters, employee issues, training
  • Managing guest reservations, queries and complaints
  • Managing phone lines
  • Cashing up responsibilities including, balancing safe, petty cash and phone cards

Education

Nail Technician - Full acrylic manicure and pedicure, French polish, backfill, hand and foot aromatherapy massage

American Nails System
Auckland, New Zealand
12.2007

Introduction to computers - Office Skills, Word Processing course

Office Training Centre Limited
Auckland, New Zealand
08.2001

High School Diploma -

DAV Girls College
Suva, Fiji
07-1985

Skills

  • Promotional planning
  • Performance monitoring
  • Decision-making
  • Safety mindset
  • Stock management
  • Hiring and training
  • Employee scheduling
  • Point of sale systems
  • Friendly and outgoing
  • Meticulously detail-oriented
  • Merchandise strategizing
  • Strong multi-tasking
  • Shift scheduling
  • Incident reporting
  • Scheduling
  • Highly motivated
  • Quality assurance
  • Customer service
  • Sales growth
  • Stockroom management
  • Staff relations
  • Cost control
  • Staff management
  • Sales leadership
  • Strategic planning
  • Decision-making skill
  • Dependable and reliable
  • Reporting and documentation
  • Merchandise planning
  • Visual merchandising
  • Quality assurance mindset
  • Accurate money handling
  • Problem-solving
  • Detail-oriented
  • Retail operations
  • Upselling and cross selling
  • Promotions management
  • Market trend awareness
  • Store operations
  • Store opening and closing
  • Loss prevention
  • Payment processing
  • Merchandising
  • Goal setting
  • Retail employee training
  • Reporting
  • Budgeting and cost control
  • Sales analysis

Skillsandexperiences

  • Induction and health and Safety Training, 12/09/02
  • Food and Beverage service skills, 07/23/03
  • Food and Beverage selling skills, 07/22/03
  • Personal safety and security at work, 06/07/05
  • Fire warden training, 06/01/06
  • NZQA Unit Standard 4098, 08/01/05
  • NZQA Staff Assessment Certificate, 01/01/00
  • New Employee Customer Service Training, 05/25/05
  • Licence Controllers Certificate, 07/11/05
  • Host Responsibility Training, 07/21/03
  • St John Workplace First Aid, 11/08/06
  • NZQA unit 167 Food Safety / unit 168 Food Contamination, 09/01/02
  • Montana Wine College Wine Course, 08/05/03
  • General Managers Certificate section 117 Sale of Liquor Act 1989, 10/14/05

Hobbies and Interests

  • Outdoor activities
  • Cooking
  • Travelling
  • Reading

References

Ayesha-Direct Manager, National Business Manager(Foodstuffs),Epicurean Dairy

Yvonne-Direct Manager,Territory Manager,Pricewise LTD

Details- Available upon request

Timeline

Sales Representative

Epicurean
05.2022 - 01.2025

Medical Receptionist

Medical & Surgical Centre
10.2021 - 03.2022

Store Manager

JayJays Clothing Store
07.2020 - 07.2021

Store Manager/ Business Unit Manager (Retail and Web fulfilment)

Pricewise Ltd
07.2015 - 06.2020

Pharmacy Assistant and Team Leader

Life Pharmacy Henderson
02.2014 - 07.2015

Second in Charge

Life Pharmacy Henderson
06.2012 - 02.2014

Counter Manager / Business Manager

Farmers St Lukes
05.2008 - 03.2012

Second in Charge

Farmers St Lukes
06.2007 - 05.2008

Front Office Supervisor / Duty Manager

Kingsgate Hotel Greenlane
08.1997 - 03.2007

Nail Technician - Full acrylic manicure and pedicure, French polish, backfill, hand and foot aromatherapy massage

American Nails System

Introduction to computers - Office Skills, Word Processing course

Office Training Centre Limited

High School Diploma -

DAV Girls College

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