Sarita Chhetri
Auckland,AUK
Summary
Experienced and proactive employee with effective time management skills and interpersonal skills. Make the organization more analytical thinking and creativity to solve problems and manage the organization sales, profit effectively. Hard working employee and can work under high pressure with multitasking experience.
Overview
5
5
years of professional experience
Work History
Housekeeper
Begnas Lake Resort
, Pokhara Nepal
02.2024 - 06.2024
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Kitchen Hand
Hotel Lake Thrills and Restaurant
, Pokhara Nepal
08.2023 - 12.2023
- Communicated effectively with co-workers regarding daily tasks assigned.
- Received deliveries of food items and stored them properly.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
Customer Service Department
Mega Bank Nepal Limited
, Pokhara Nepal
11.2022 - 05.2023
- Monitored customer feedback to identify areas for improvement in customer service delivery.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Department Manager
Subisha Departmental Store
, Pokhara Nepal
02.2019 - 10.2022
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Education
BBA-BI - Business Management
Pokhara University (School of Business)
Pokhara Nepal08-2023
Master of Applied Management - Business Management
Future Skills Academy
Auckland, NZSkills
- Customer Service
- Retail Management
- Problem-Solving
- Effective Communication
- Leadership Skills
- Computer Skills (Ms-word, Ms-Excel)
- Operations Management
- Active Listening
Timeline
Housekeeper
Begnas Lake Resort
02.2024 - 06.2024
Kitchen Hand
Hotel Lake Thrills and Restaurant
08.2023 - 12.2023
Customer Service Department
Mega Bank Nepal Limited
11.2022 - 05.2023
Department Manager
Subisha Departmental Store
02.2019 - 10.2022
BBA-BI - Business Management
Pokhara University (School of Business)
Master of Applied Management - Business Management
Future Skills Academy
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