Sarvesh Govalkar

• Ensure accurate and timely data entry of sales orders, completing within two hours of receipt, and manage order creation in SAP.

• Supported team members by coordinating schedules and facilitating communication.

• Assisted in developing operational procedures to improve workflow efficiency.

• Proactively follow up on outstanding and urgent orders.
• Provide expert assistance on Samsung products, including ETA, order follow-up, and pre-sales inquiries for end users, sales staff, and retailers.
• Maintain superior product knowledge by attending training sessions and researching product updates.
• Utilize SAP systems effectively to enhance productivity; participate in training and skill assessments.
• Apply sound knowledge of SAP Demand Forecasting tools to address ETA and stock availability inquiries accurately.
• Monitor stock availability, ensuring timely allocation and dispatch in alignment with customer needs.
• Adhere to delivery lead time matrices to meet service expectations.
• Focus on achieving daily KPIs and business objectives.
• Manage returned stock proactively to minimize returns, maintaining a low return rate of 0.03% against sales revenue.
• Understand the complete end-to-end sales process; foster strong relationships with key internal departments and business partners such as Logistics, Credit, Sales & Marketing.
• Consistently adhere to company policies and procedures.

• Managed sales and marketing activities by liaising with Samsung Singapore and Samsung Australia for strategic collaboration.
• Developed and distributed confidential playbooks to exclusive Samsung members, enhancing product knowledge and sales effectiveness.
• Executed targeted campaigns for Samsung members, incorporating contests to drive sales and promote products.
• Utilized the Fliways system to monitor recall unit progress, ensuring timely and accurate delivery.

• Assisted in budget tracking and resource allocation for ongoing projects.

• Led a nationwide recall project for faulty washing machines, ensuring customer safety and mitigating fire hazards.

• Collaborated with business partners such as Noel Leeming, Harvey Norman, PB Tech, JB Hi-Fi, Heathcotes, etc and private businesses to collect recalled units.

• Processed refunds for business partners and provided excellent customer service by offering refund or replacement options directly to customers.

• Conducted thorough analysis of washing machine models and documentation to ensure accurate identification for recall.

• Maintained meticulous attention to detail while reviewing paperwork, ensuring adherence to the correct recall process.

• Generated and shared daily, weekly, and monthly reports with product liability and legal teams.

• Proficiently utilized SAP and Samsung’s GCIC system to manage and organize project data.

• Reported directly to the head of the service department, delivering comprehensive Excel reports for decision-making.

• Managed and maintained large data sets for special projects.

• Handled data entry and centralized information for easy access.

• Monitored stock levels and ensured timely replenishment.

• Followed up with service agents and tracked progress.

• Coordinated project timelines and deliverables, ensuring alignment with stakeholder expectations.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Promoted strong customer satisfaction by diagnosing and troubleshooting issues without escalation.
• Developed customer support strategies to increase retention.
• Assisted a high volume of customers daily with a positive attitude and focus on satisfaction.
• Responded to customer needs with competent service and prompt problem-solving.
• Managed department call volume of approximately 1,800 calls per day and coordinated schedules to maximize coverage during peak hours.
• Processed debit and credit card and electronic check payments.
• Boosted customer service satisfaction ratings through consistent quality control.
• Placed outbound calls to follow up on customer issues.
• Researched accounts and completed due diligence to resolve collection problems.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Optimized support by establishing collaborative service environments through targeted operational initiatives.
• Received multiple positive reviews acknowledging dedication to excellent customer service.

• Trained staff in food preparation, service, sanitation, and safety procedures.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Developed organizational structure to outline and direct rules, roles, and responsibilities.
• Created employee schedules to align coverage with forecasted demand.
• Reviewed sales and gross profit reports to assess efficiency.
• Introduced new products and services, increased marketing activities, and improved customer service to drive sales.
• Assigned duties and work stations to employees according to requirements.
• Scheduled and received food and beverage deliveries, verifying product quality and quantity.
• Ensured adherence to company standards and procedures.
• Supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and customer service.
• Reviewed work procedures and operational problems to improve service, performance, or safety.

• Built new relationships with communities by initiating the “Friends to Ambassadors” programme.
• Ensured strategic plan alignment with mission and objectives, focusing on sponsorship and community engagement.
• Audited incoming data points, collating information for project management.
• Produced letters and memoranda to inform stakeholders of business decisions.
• Assisted in assembling project documentation, confirming inclusion of data and preliminary information.
• Compiled reports and recorded activities as part of compliance-driven record-keeping.
• Identified communication channels and set roadmaps for information distribution.

• Pursued learning opportunities to advance knowledge and take on leadership roles.
• Contributed to team success by completing jobs quickly and accurately.
• Resolved issues quickly to maintain productivity goals.
• Learned all required tasks quickly to maximize performance.
• Instructed junior team members on protocols and procedures to maximize contributions.
• Maintained clean, organized, and safe work areas.
• Maintained order accuracy and customer satisfaction by double-checking packing labels.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.

• Planned and prepared for all on-location and studio shoots.
• Selected and altered secondary photographic features such as backdrops and lighting.
• Defined and recommended solutions to capture images.
• Maintained professional relationships with models and agencies.
• Altered patterns to fit client requirements and provided high-quality results promptly.
• Consulted with clients to discuss preferences, styles, and ideas for commissions.
• Developed marketing and sales strategies to maximize business success.
• Translated complex concepts and data into compelling visuals for media outreach.
• Managed day-to-day business operations and made strategic decisions.