Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Sasha Lockington

Remuera

Summary

Customer-focused professional with a background in restaurant waiting. With experience managing high-volume dining experiences, I am able to adapt and maintain a smooth, efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests. I am a friendly, hardworking, and motivated hospitality professional with experience as a waitress in different kinds of environments. I enjoy interacting with people, thrive in fast-paced environments, and I'm always eager to learn and grow within the industry. Currently seeking opportunities to expand my skills and contribute to a team that values great service. Self-motivated and dependable professional offering many years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders, and general inquiries. Career history achieving high performance with minimal supervision. I am an outgoing student pursuing flexible part-time employment, with weekend and evening shift options.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Auckland City Mission

Hayley Vaughan
05.2025 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.

Restaurant Waiter

Oscar zlatarevic
03.2025 - Current
  • Provided friendly, efficient service in a busy restaurant setting
  • Took customer orders, delivered meals, and handled payments
  • Maintained cleanliness and organisation of dining and service areas
  • Collaborated with team members to ensure smooth service
  • Built positive rapport with regular customers and new guests
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Greeted customers, provided menus and answered questions about menu items.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Reviewed daily specials, menu changes and service specifications.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Wait Staff Member

Giovani
02.2023 - 01.2025
  • Took beverage orders from patrons and served drinks promptly.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleared dishes between courses and after guests finished dining.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Greeted and welcomed customers, providing them with menus.

Education

High School Diploma -

St Cuthberts Collage
12-2024

Business Level 3 - Business

Crown Institute
11-2024

Health And Wellbeing Level 3 - Health And Wellbeing

Nzma

Graduate Certificate - Mental Health And Addiction

Crown Institute
07-2026

Skills

  • Customer service
  • Time management
  • Memory retention
  • Problem-solving
  • Attention to detail
  • fast learner
  • Excellent communication
  • Verbal communication
  • Flexible and adaptable
  • Dependable and responsible
  • Teamwork and collaboration
  • Wine history
  • Friendly, positive attitude

Education and Training

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Timeline

Auckland City Mission

Hayley Vaughan
05.2025 - Current

Restaurant Waiter

Oscar zlatarevic
03.2025 - Current

Wait Staff Member

Giovani
02.2023 - 01.2025

High School Diploma -

St Cuthberts Collage

Business Level 3 - Business

Crown Institute

Health And Wellbeing Level 3 - Health And Wellbeing

Nzma

Graduate Certificate - Mental Health And Addiction

Crown Institute
Sasha Lockington