SASHA NICOL
Frankton
Summary
Throughout my life, I have faced many challenges that have taught me to be resilient, determined, and empathetic. My passion is in policy and procedures, customer care, vulnerability, and recovery. If I have to assist or compromise with someone through a difficult time, I will go above and beyond. Personally, I thrive in customer-focused roles. With my extensive background in different industries, however, I am always in positions where I am able to communicate with others. Ideally, I am seeking a role where I will have the opportunity to extend myself, and learn new skills and attributes throughout life. I look forward to coming to work each day, and therefore, I am seeking a place where I can become a valued member of the team. You can always rely on me to complete tasks within an acceptable standard, while exceeding where possible.
Overview
7
7
years of professional experience
Work History
COLLECTIONS OFFICER
CREDIT COLLECTIONS SERVICES GROUP
Sydney
05.2024 - 02.2025
- Negotiating payment plans and settlements.
- Liaison with solicitors and insurance agencies
- Self-Management of portfolios/ledger including litigation referral, letters calls and search tools.
- Achieving revenue targets/ KPI, compliance measures under the insurance code of practice
- Complaints handling and disputes resolutions
- Hardship application assessment, identifying vulnerable customers.
- Management of over 1,000 cases, maximum 30 days overdue
CLUBASSIST ADVISOR
CLUBSNSW
Sydney
12.2023 - 04.2024
- Complaints handling and dispute resolution
- National and State Legislation interpreting/ constitutions
- Basic WR and HR advice/guidance based on legislation and industry standards
ADMIN ASSISTANT - PERSONAL ASSISTANT
CLUBSNSW
Sydney
01.2022 - 12.2023
- Enquires via email and phone. Delegation of matters to applicable department
- Assisting Executive managers, Board of Directors and CEO.
- General office duties
CUSTOMER CARE ADVISOR
FULLERS 360
Auckland
02.2021 - 01.2022
- Call Centre - High Volume
- Answering enquiries via call, chat bot and email
- Bookings, refunds and credit
- Emergency response
RESTAURANT MANAGER
LJS SEAFOOD
Auckland
08.2019 - 09.2021
- Staff training and roster allocation
- Stock takes and inventory
- Opening and closing
- Customer complaint and satisfaction
- Food healthy and safety compliance
- Cash and till reconciliation. Invoices
- Food preparation and kitchenhand
CAFÉ ASSISTANT
UNION ESPRESSO
Hamilton
08.2018 - 03.2019
- Waitressing
- Customer service
- Kitchenhand
Education
NCEA Level 1, 2 & 3 -
Wanganui High School
Whanganui, NZLevel 4 - Diploma -
New Zealand School of Tourism
Rotorua, NZSkills
- Debt recovery and payment processing
- Negotiation strategies
- Regulatory compliance
- Portfolio management
- Customer relationship management
- KPI achievement
- Case management
- Call center operations
- Professional integrity
- Team collaboration
Hobbies and Interests
- Reading
- History
- Nature
References
- Tairi Tautu, +61 404 304 367, tairi201@hotmail.com
- Sam Thorndike, +61 421 454 957, sam.thorndike1@hotmail.com
Timeline
COLLECTIONS OFFICER
CREDIT COLLECTIONS SERVICES GROUP
05.2024 - 02.2025
CLUBASSIST ADVISOR
CLUBSNSW
12.2023 - 04.2024
ADMIN ASSISTANT - PERSONAL ASSISTANT
CLUBSNSW
01.2022 - 12.2023
CUSTOMER CARE ADVISOR
FULLERS 360
02.2021 - 01.2022
RESTAURANT MANAGER
LJS SEAFOOD
08.2019 - 09.2021
CAFÉ ASSISTANT
UNION ESPRESSO
08.2018 - 03.2019
NCEA Level 1, 2 & 3 -
Wanganui High School
Level 4 - Diploma -
New Zealand School of Tourism
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