Sasha Riechelmann
Auckland
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Clean Teeth Dental
06.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Volunteer
Daffodil Day
08.2023 - 08.2024
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Played a key role in organizing and managing fundraising efforts for Daffodil Day, successfully increasing donations and community engagement.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Worked alongside other volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Babysitter
Family, Friends, Neighbors
01.2023 - 06.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
Education
Bachelor's of Design -
Auckland University of Technology
Auckland, NZ11-2027
High School Diploma -
Takapuna Grammar School
Takapuna, NZ11-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
Languages
English
Native or Bilingual
Russian
Elementary
Interests
- Fashion and Style
- Yoga
- Documenting and sharing travel experiences
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Interior Design
Timeline
Volunteer
Daffodil Day
08.2023 - 08.2024
Receptionist
Clean Teeth Dental
06.2023 - 01.2025
Babysitter
Family, Friends, Neighbors
01.2023 - 06.2024
Bachelor's of Design -
Auckland University of Technology
High School Diploma -
Takapuna Grammar School
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