- Exploring various forms of art, such as Pen & Ink art, Window Art, and Writing Poetry, to nurture creativity and personal growth
- Drawing and Painting
- Creative Writing
Sasha Walker
North Shore,AUK
Summary
Customer Service Representative with a strong track record of enhancing customer satisfaction through effective CRM application and empathetic engagement. Recognized for exceptional service, adeptly managed inbound communications and payment processing, utilizing active listening skills to resolve issues promptly and build lasting relationships.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Debitsuccess
02.2013 - 11.2024
- Maintained professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisting customers in navigating company website, updating card details and making online payments.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Energy Efficient Healthy Homes
2012 - 2012
- After re-entering the workforce in 2012 I worked for this fledgling company for approximately 4 months in 2012, however, they had to downsize and I was made redundant.
- Outbound calls
Education
Some College (No Degree) - Did Not Graduate
Glenfield College
Glenfield, Auckland, NZSkills
- Customer service: 12 years of Call center experience
- Active listening
- Empathy and patience
- Critical thinking
- Credit card Payment processing
- Professional telephone demeanor
- Customer relationship management (CRM)
- Recordkeeping strengths
- Account updating
- Service standard compliance
Accomplishments
Won CRM award in 2022
Award
Awarded at The 2022 CRM Contact Centre Awards for "Mosting Outstanding Customer Service Representative". This was chosen by the CRM Judges for "Overall Attitude, WOW Factor and Professionalism".
Interests
Timeline
Customer Service Representative
Debitsuccess
02.2013 - 11.2024
Some College (No Degree) - Did Not Graduate
Glenfield College
Customer Service Representative
Energy Efficient Healthy Homes
2012 - 2012
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