Sashal Maharaj
Hamilton,Rotokauri
Summary
Accomplished Service Manager, adapt in team leadership and workflow management. Excelled in enhancing service quality and staff development, achieving significant improvements in project completion and client satisfaction. Skilled in conflict resolution and critical thinking, fostering a collaborative and efficient work environment. Demonstrated expertise in employee training and development, ensuring high-quality workmanship and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Spectrum Care Trust
01.2023 - Current
- Met with Funding Agents to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of Support Staff, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Team Leader
Spectrum Care Trust
08.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Community Support Worker
Spectrum Care Trust
03.2021 - 08.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Specialist Support Worker
Community Living Trust
03.2019 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Education
New Zealand Certificate - Health And Wellbeing Level 4
Open Polytechnic of New Zealand
Lower Hutt, NZ12.2022
BBA - Business Management
Wintec
Hamilton, NZ02.2016
Skills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Critical Thinking
Reliable and Responsible
Employee Training and Development
Time Management
Conflict Resolution
Goal-Oriented
Workflow Management
Team Collaboration and Leadership
Certification
New Zealand Full Class 1,2 Driving License.
Dangerous Goods Endorsement.
Forklift F Endorsement.
Current First Aid Certificate.
Fishing, Football, Rugby, Camping.
I Love Playing Football and Watching Rugby. I enjoy spending time fishing and going Camping with my Family and Friends.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Fiji
Limited Working
Timeline
Service Manager
Spectrum Care Trust
01.2023 - Current
Team Leader
Spectrum Care Trust
08.2022 - 01.2023
Community Support Worker
Spectrum Care Trust
03.2021 - 08.2022
Specialist Support Worker
Community Living Trust
03.2019 - 03.2021
New Zealand Certificate - Health And Wellbeing Level 4
Open Polytechnic of New Zealand
BBA - Business Management
Wintec
New Zealand Full Class 1,2 Driving License.
Dangerous Goods Endorsement.
Forklift F Endorsement.
Current First Aid Certificate.
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