Sashen Naidoo
Calamvale,QLD
Overview
11
11
years of professional experience
Work History
Storage Consultant
Safe Store Public Storage
01.2022 - 04.2024
- Assisted in daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Handled financial transactions accurately including Eftpos, cash and online transactions. Accurately completing daily and monthly branch reconciliations.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Regularly implementing different sales techniques to increase overall site occupancy
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Electrical Test and Tagging
Comply Guy
09.2021 - 01.2022
- Ensured compliance with regulatory standards during all phases of testing, maintaining integrity throughout each site.
- Maintained detailed documentation of test results.
- Identified potential safety hazards, ensuring a secure working environment for all employees on site.
- Confidently using the specialised testing equipment and interpreting results.
Claims Administrator
Courierpost
03.2020 - 09.2021
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Investigated and evaluated claims in accordance with the company's terms and conditions.
- Provided exceptional customer service during stressful situations involving damages or loss of a personal item.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisting in Damage reporting and assessment
Customer Service Representative
New Zealand Post
02.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls and emails with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Telecommunications Field Technician
ZRKC Communications Ltd
07.2016 - 02.2019
- Installed and configured new devices and system components.
- Installed and repaired network cabling to maximize operational efficiency.
- Efficiently troubleshot copper connections resulting in restoration of services on reported faults.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services both during and after hours.
- Provided training to customers to enhance use and understanding of network systems.
- Trained junior technicians on proper installation techniques and troubleshooting procedures.
- Read blueprints and schematics to correctly identify cable runs
Telecommunications Apprentice
Visionstream
02.2014 - 07.2016
- Successfully gained: National Certificate in Telecommunications (Level 3), Customer Access Network
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned wide range of simple and complex techniques from on-the-job training.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
VDSL Installation Technician
ZRKC Communications Ltd
10.2013 - 02.2014
- Updgrading existing ADSL connections
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services.
- Installed and configured new equipment and systems according to company standards.
- Maintained high level of safety when using hand and power equipment fat the customer premises.
Education
National Certificate in Telecommunications - Telecommunications
The Skills Organisation
12.2017
Diploma in Supply Chain Management - Supply Chain Management
Manukau Institute of Technology Ltd
12.2011
Skills
- Property Inspections
- Operational Efficiency
- Policy Enforcement
- Sales proficiency
- Facility Maintenance
- Security Monitoring
- Computer Skills
- Professional and Courteous
- Money handling abilities
- Product Knowledge
Personal Information
- Citizenship: New Zealand
- Date of Birth: 04/25/92
Timeline
Storage Consultant
Safe Store Public Storage
01.2022 - 04.2024
Electrical Test and Tagging
Comply Guy
09.2021 - 01.2022
Claims Administrator
Courierpost
03.2020 - 09.2021
Customer Service Representative
New Zealand Post
02.2019 - 03.2020
Telecommunications Field Technician
ZRKC Communications Ltd
07.2016 - 02.2019
Telecommunications Apprentice
Visionstream
02.2014 - 07.2016
VDSL Installation Technician
ZRKC Communications Ltd
10.2013 - 02.2014
National Certificate in Telecommunications - Telecommunications
The Skills Organisation
Diploma in Supply Chain Management - Supply Chain Management
Manukau Institute of Technology Ltd
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