Lead the development, maintenance and regular review of a Service Excellence Framework that ensured a customer focused approach was applied to the provision of lease management and technical property services.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability
and consistently meeting changing organizational needs.
Manage planning, budgeting and forecasting of revenue and expenditure including lease expiry and lease renewals.
Provide strategic advice on options to improve the provision of Lease and Asset Services in Kāinga Ora.
• Provide strategic and commercial advice in relation to lease form and rent setting.