Sashikala Reddy Uppada
Summary
Dedicated Customer Service Representative specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Monitoring Operator
Secom New Zealand Ltd
09.2020 - 10.2022
- Handled inbound and outbound calls from customers.
- Handled customer complaints and queries with a strong resolution focus, ensuring that all established performance standards were fully met.
- Worked on the development and implementation of new processes and procedures which significantly increased the quality and efficiency of customer service.
- Provided financial and administrative support including monthly client invoicing, job loading and created monthly reports for management teams.
- Recognized by company executives for providing extraordinary and notable customer service.
- Trained and supervised new staff
- Collaborated and worked closely with colleagues of other departments and executed other duties as required
- Kept operations in compliance with company, safety and legal requirements.
- Communicated processing instructions to other workers.
Call Centre Representative
Amazon Development Centre
, India
08.2017 - 07.2018
- Focused on enhancing client relationships and managed all incoming phone calls and emails
- Process and track orders, and assist clients with transactions and shipping enquiries
- Managed multiple admin duties and executed other tasks as assigned
- Collected and analysed feedback and worked on the improvement of customer satisfaction with provided services
- Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complimentary items
- Conduct customer satisfaction surveys and generate business through follow up
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor - Electrical and Electronics
Andhra University
05.2013
Skills
Strong track record for building productive and positive relationships with customers resulting in improved customer retention and loyalty
Computer literate and proficient at using Microsoft Office applications, emailing and internet services
Strong administration and organisational skills with the ability to manage multiple tasks at a time
Love learning new things, new challenges and passing on what I know to others
Lots of energy and enthusiasm, with a real ‘can-do' attitude, I enjoy the satisfaction of seeing things through to the end
Quick learner, flexible and adaptable
Strong attention to detail and excellent time management skills
Great communication and interpersonal skills
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests/Community Activities
- Hiking
- Helped prepare food and distributed meals to over 100 people per day
- Cleaned Vizag (India) after Hudhud storm
REFEREES
Available upon request
Timeline
Monitoring Operator
Secom New Zealand Ltd
09.2020 - 10.2022
Call Centre Representative
Amazon Development Centre
08.2017 - 07.2018
Bachelor - Electrical and Electronics
Andhra University
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