SATISH KUMAR

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Monitored inventory levels and placed orders to replenish stock.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.

• Established strong relationships with clients by providing exceptional customer service and delivering high-quality solutions that met their unique needs.
• Conducted thorough inspections and diagnostic analyses of existing HVAC systems, identifying areas for improvement and recommending upgrades.
• Enhanced indoor air quality by conducting comprehensive assessments and recommending appropriate remediation actions.
• Provided expert consultation on energy-efficient technologies and best practices for new construction projects.
• Performed detailed load calculations to determine accurate equipment sizing for various applications.
• Implemented preventive maintenance programs that increased equipment lifespan and reduced downtime due to unexpected failures.
• Mentored junior engineers in the development of their technical skills as well as effective communication with clients, team members, and vendors.
• Improved system efficiency by designing and implementing advanced HVAC solutions for commercial projects.
• Developed comprehensive plans for the replacement or upgrade of obsolete HVAC equipment, including budgeting, scheduling, and coordination with maintenance personnel.
• Spearheaded retrocommissioning efforts to improve the overall performance of aging HVAC systems in commercial buildings.
• Designed custom HVAC layouts for complex building structures, ensuring optimal performance and costeffectiveness.
• Helped maintenance and building engineers make accurate assessments and repair plans for HVAC systems.
• Conducted safety analyses and hazard evaluations for systems.
• Designed HVAC systems and specified components for successful installation and operation.

CARRY OUT SERVICE MAINTENANCE ,REPAIR AND INSTALLTION

• Optimized system performance by detecting leaks, repairing or replacing damaged components as needed.
• Collaborated with team members to complete complex installations and repairs within tight deadlines.
• Enhanced customer satisfaction by addressing and resolving service complaints promptly and professionally.
• Assisted in design improvements resulting in more efficient layouts that contributed towards reduced energy costs.
• Streamlined workflow processes by maintaining an organized inventory of tools, parts, and supplies necessary for jobs.
• Upheld high standards of workmanship when installing new systems which led to increased referral business from satisfied clients.
• Increased client trust through transparent communication regarding system status, repair options, and costs.
• Contributed towards company growth by participating in business development efforts that included networking events, industry expos, and customer outreach.
• Stayed current on industry advancements in technology to provide informed recommendations for clients seeking new solutions or upgrades to existing systems.
• Maintained consistent temperature control for clients by performing regular maintenance on HVAC systems.
• Delivered excellent customer care by providing timely, reliable service that minimized downtime for businesses relying on functioning cooling units.