Satvik Sharma
Karori,Wellington
Summary
I am an IT professional with Level 5 and 6 IT qualification from New Zealand. I have extensive experience in various customer service and collaborative roles. I intend to leverage my existing skills and develop new skills to deliver results. As a passionate and dedicated individual, I take a proactive approach to my work through self-managing with self-imposed high standards. I am also an active member of IITP NZ. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ADVISOR - IT ( Remote)
Whakarongorau, NZ Telehealth Services
2022.02 - 2022.06
- Liaise with the Ministry of Health to provide covid related information to New Zealand households
- Action voice (inbound & outbound) & email interactions
- Completing ad-hoc tasks as requested by the stakeholders (Probe management, Whakarongorau, or MOH)
- Providing support to the virtual desktop
- Helping staff to install software via remote support
- Adding printers and troubleshooting printer-related issues
- Solve problems related to ms office-excel, word, teams, etc
- Troubleshoot issues related to Microsoft Windows OS (win 7,8,10)
- Providing support for iOS and android devices
- Assist users having issues with Microsoft authenticator
- Troubleshoot issues related to the softphone application i.e., Spectrum.
CUSTOMER SERVICE REPRESENTATIVE
Caltex NZ
2021.06 - 2021.08
- Providing excellent customer service
- Conducting sales
- Stocking products
- Collecting customer feedback.
Team Member
HapSun Souvlaki
2020.08 - 2021.06
- Provide a great customer experience
- Support team to keep the store clean, tidy and well stocked
- Keep up to date on new product promotions and offer these great deals to customers.
Team Member
Domino's NZ
2019.11 - 2020.08
- Tracking and keeping record for different product
- Efficient use of resources
- Above all, working as a team player.
Education
NZ Diploma in Networking (Level 6) -
White Cliffe Technology & Innovation
01.2021
NZ Diploma in IT Technical Support (Level 5) -
Aspire 2 International
01.2020
Skills
- Windows Server administration including Active Directory, Group Account reconciliation
- Microsoft Windows 7/8/10, Server 2012/2016
- Microsoft Exchange, Office 365, SharePoint
- Printer Management, PBX System
- TCP/IP, routing, switching, DHCP and DNS
- Microsoft Office Suite, VPN, VMware, Hyper V
- Fast and efficient
- Team Player
- Customer Service skills
- Communication skills
- Hardworking & Reliable
- Using initiative
- Fast learner
- Attention to detail
- Multitasking
- Self motivated
- Problem solving skills
- Excellent interpersonal skills
- Customer Service Excellence
- Data Collection
- Data Entry
- Documentation
Certification
Member of the Institute of IT Professionals NZ
Volunteer Experience
- PROBLEM SOLVING, I am able to maintain composure when presented with problems and work out the most effective strategy to overcome them
- TIME MANAGEMENT, I am able to structure and prioritise my workload in order to get the most work done efficiently in a day
- CUSTOMER SERVICE, I am an active listener who works diligently to understand customer's specific requirements
- ORGANISED, I am highly organised which enables me to complete my work efficiently and in a timely manner
- EVENT ORGANISING (Tech Workshops), Aspire 2 International, Actively organised and ran Tech workshops on Cyber Security, Assisted in launching firewall software(s) to combat cyber threat, Provided coaching to set up LAN network for small office
- Volunteering for Blood Donation Camps, Aspire 2 International, Collaborated with activists to spread awareness on importance of blood donation, Assisted in smooth running of blood donations camps
Hobbies and Interests
- Sports - Cricket, Team Sports etc.
- Socializing - Community work, Volunteer Work
- Gaming
- Travelling
References
Available on request
Languages
English
Professional
Hindi
Native/ Bilingual
Affiliations
Passion to help people with disabilities and helping them to achieve their goals. I love play cricket, go for swimming etc
References
References available upon request.
Timeline
CUSTOMER SERVICE ADVISOR - IT ( Remote)
Whakarongorau, NZ Telehealth Services
2022.02 - 2022.06
CUSTOMER SERVICE REPRESENTATIVE
Caltex NZ
2021.06 - 2021.08
Team Member
HapSun Souvlaki
2020.08 - 2021.06
Team Member
Domino's NZ
2019.11 - 2020.08
NZ Diploma in Networking (Level 6) -
White Cliffe Technology & Innovation
NZ Diploma in IT Technical Support (Level 5) -
Aspire 2 International
Member of the Institute of IT Professionals NZ
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