Satwant Singh
Office Manager
Hamilton,WKO
Summary
Dynamic leader with a proven track record at RFM rental cars, specializing in customer service and financial management. Excelled in fostering team leadership, driving sales growth, and enhancing customer satisfaction. Achieved notable improvements in operational efficiency and staff development, ensuring top-quality service and business excellence.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Jabulaan Limited
04.2022 - Current
Achieved exceptional results in managing daily operations and maintaining quality control in milk production.
Office Manager
RFM Rental Cars
10.2015 - 02.2020
Managed customer service, quotations, and fleet administration for business development.
Cafe Manager
Impresso Cafe
04.2012 - 10.2015
- Established rapport with regular customers, fostering a welcoming atmosphere.
- Resolved customer complaints swiftly for improved satisfaction and retention.
- Organized community events to increase local engagement and drive foot traffic.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Fostered collaborative environment for staff to improve service quality and team morale.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Education
Diploma In Hospitality Management - Hospitality
Prime International College
Auckland, AUK05.2013
Diploma In Business Management - Marketing
National Institute of Studies
Auckland, AUK06.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Retail operations
- Sales strategies
- Sales growth
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Manager
Jabulaan Limited
04.2022 - Current
Office Manager
RFM Rental Cars
10.2015 - 02.2020
Cafe Manager
Impresso Cafe
04.2012 - 10.2015
Diploma In Hospitality Management - Hospitality
Prime International College
Diploma In Business Management - Marketing
National Institute of Studies
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