Saurabh Luthra
Christchurch,CAN
Summary
IT specialist for 5 years of professional experience in Information Technology & Customer service . Having higher studies in (IT) and highly familiar with developing devices . Knowledge of setting up a network of other system and experienced in performing maintenance on a regular basis. ACADEMIC QUALIFICATIONS Level 7 (IT) Level 9 (Business) M.B.A ( Marketing ) B.S.C (IT) PERSONAL SKILLS Repairing hardware and software and malfunction of networks for customer smart phones, computer and iPad's. To be able to assist in developing smooth schedule of the process to provide computer services and priorities customer satisfaction. A good team player and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Technician & Sales Expert
NUTRON Apple Authorized Service Center
06.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
ICT Technician
MOBILE HUT
04.2019 - 03.2023
- Assessed customer's needs and coordinated with support groups to service customer.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Set up and maintained user accounts and client access.
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Store Manager
MOBILE HUT
04.2019 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
Education
Skills
- Technical support
- Customer service
- Software troubleshooting
- Service skills
- Assembly and Production
- Sales Support
- Certified Apple Technician
- Effective Multitasking
- Help Desk Operations
- Mobile Device Deployment
- Helpdesk services
Timeline
IT Technician & Sales Expert
NUTRON Apple Authorized Service Center
06.2023 - Current
ICT Technician
MOBILE HUT
04.2019 - 03.2023
Store Manager
MOBILE HUT
04.2019 - 02.2023
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