Summary
Overview
Work History
Education
Skills
References
Timeline
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Saurabh Gangwar

Papatoetoe,AUK

Summary

Consultant with proven ability to apply effective communication and problem-solving skills to resolve customer issues. Consistently exceeds productivity and quality targets in fast-paced environments. Expertise in fostering strong, loyal customer relationships.

Overview

9
9
years of professional experience

Work History

Shift Manager

Pizza Hut
Otahuhu
06.2023 - 10.2024
  • Providing customer service by imputing customer orders, processing credit and card transactions and responding to questions and concerns.
  • Preparing food according to Pizza Hut procedures and standards within allowable timelines.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Junior Developer

Freelance (self-employed)
01.2020 - 06.2024
  • Designed and implemented intuitive user interfaces for web applications, enhancing user satisfaction by 50%.
  • Leveraged JavaScript and React for front-end development, achieving 30% faster load times.
  • Conceptualized, developed, and integrated multiple APIs to significantly improve application performance.
  • Developed automated testing protocols using Jest and Enzyme, reducing testing time by 20%.
  • Proficient in HTML, CSS, and JavaScript with expertise in responsive design and mobile-first development.

Customer Service Representative

Concentrix
Auckland
06.2022 - 04.2023
  • Company Overview: A global provider of customer engagement services.
  • In-charge of handling the ticketing, reservation, and other travel enquiries through the phone for both long and short haul.
  • Handled inbound inquiries and feedback to customers over the phone or via emails.
  • Conducting simple troubleshooting and providing accurate advice to the callers.
  • Issued credits to the customers against the flights cancelled during covid as per the company guidelines and customer demands.
  • Performed outbound calls to follow-up and update customers.
  • A global provider of customer engagement services.

Shift Manager

Pizza Hut
Mount Wellington, Auckland
08.2018 - 06.2022
  • Providing customer service by imputing customer orders, processing credit and card transactions and responding to questions and concerns.
  • Preparing food according to Pizza Hut procedures and standards within allowable timelines.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Software Developer

HCL INDIA
Greater Noida, India
04.2016 - 10.2016
  • Programming Languages: C, Core Java
  • Web Technology: HTML
  • RDBMS: Oracle, MYSQL
  • OS: Windows
  • Mobile OS: Android

Sales Consultant

Make My Trip
New Delhi, India
08.2015 - 03.2016
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
  • Collaborated with colleagues to implement best practices across departments and exceed team goals.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Updated corporate traveler profiles with current information.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.

Education

Post graduate diploma - Business & Informatics: Business Services and IT Services

ICL Graduate Business School
Auckland, NZ
08.2020

Bachelor of Technology - electronics and communication

M.J.P. Rohilkhand university
Bareilly, India
06.2015

Skills

  • Customer service and support
  • Time management
  • Inventory management
  • Cash handling
  • Customer service
  • Employee training
  • Conflict resolution
  • Quality control
  • Communication skills
  • Task delegation
  • Computer proficiency
  • Planning and coordination
  • Multitasking skills
  • Written communication
  • Analytical skills
  • Sales expertise
  • Inbound communication management
  • Microsoft Office suite
  • Quality assurance practices
  • Web development technologies (HTML, CSS, JavaScript)
  • Responsive design principles
  • Cross-browser compatibility testing
  • Version control systems (Git)
  • UI/UX design principles
  • Client communication and requirements gathering

References

References available upon request.

Timeline

Shift Manager

Pizza Hut
06.2023 - 10.2024

Customer Service Representative

Concentrix
06.2022 - 04.2023

Junior Developer

Freelance (self-employed)
01.2020 - 06.2024

Shift Manager

Pizza Hut
08.2018 - 06.2022

Software Developer

HCL INDIA
04.2016 - 10.2016

Sales Consultant

Make My Trip
08.2015 - 03.2016

Post graduate diploma - Business & Informatics: Business Services and IT Services

ICL Graduate Business School

Bachelor of Technology - electronics and communication

M.J.P. Rohilkhand university

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