Saurav Sathawane
Customer Service Representative
Summary
Enjoy collaborating with stakeholders to deliver exceptional service and improve processes. Focused on resolving complex inquiries, building strong relationships, and providing clear communication. Eager to contribute to AIA’s mission by enhancing customer satisfaction and loyalty through a customer-focused approach.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
The Entertainment & Education Group
3 2024 - Current
- Handled inbound customer inquiries, resolving issues and ensuring customer satisfaction.
- Built strong relationships with stakeholders through clear communication and empathy.
- Identified opportunities for operational improvements, enhancing customer experience.
Data Analyst Intern
Simple Analytics, Auckland
03.2024 - Current
- Developed interactive Power BI reports to track sales performance for client demos.
- Led data cleansing and querying initiative, improving accuracy by 25% and efficiency.
- Presented insights and findings to senior management, supporting informed business decisions.
Casual Student Support
University of Waikato, Hamilton
07.2023 - 11.2023
- Migrated 1300+ datasets to SharePoint with 98.5% accuracy, ensuring data integrity and detail.
- Collaborated with technical teams to resolve challenges, improving system efficiency and satisfaction.
- Communicated clearly to resolve queries, enhancing user experience and building relationships.
Customer Service Representative
KFC, Hamilton East
02.2023 - 07.2023
- Delivered excellent customer service in a fast-paced, high-demand environment.
- Processed orders and resolved complaints, contributing to increased customer loyalty.
- Strengthened multitasking skills by efficiently managing multiple customer requests simultaneously.
Education
Master of Information Technology -
UNIVERSITY OF WAIKATO
02.2023 - 05.2024
Bachelor of Computer Engineering - undefined
ST. VINCENT PALLOTTI COLLEGE OF ENGG. & TECHNOLOGY
08.2018 - 05.2021
Skills
- Customer Service
- Collaboration
- Stakeholder Engagement
- MS Office suite (Word, Excel, PowerPoint)
- Excel, Power BI for Data Analysis
- Interested in health & wellbeing
Accomplishments
- Toastmasters, 2024, Member
- Mr. Nagpur – Beauty Pageant Contest, 2019, Winner
- Inter College Basketball Tournament, 2017, Winner
Languages
English
Hindi
Interests
Horse Riding
Workout
Chess
Book reading
Visa Status
I hold a post-study work visa until 03/30/2027, allowing full-time work in New Zealand. After one year of work experience, I will be eligible to apply for a Resident Visa.
Timeline
Data Analyst Intern
Simple Analytics, Auckland
03.2024 - Current
Casual Student Support
University of Waikato, Hamilton
07.2023 - 11.2023
Customer Service Representative
KFC, Hamilton East
02.2023 - 07.2023
Master of Information Technology -
UNIVERSITY OF WAIKATO
02.2023 - 05.2024
Bachelor of Computer Engineering - undefined
ST. VINCENT PALLOTTI COLLEGE OF ENGG. & TECHNOLOGY
08.2018 - 05.2021
Customer Service Representative
The Entertainment & Education Group
3 2024 - Current
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