Savannah Armstrong
Summary
Im a dedicated and enthusiastic professional with a strong commitment to delivering high-quality friendly service. Im passionate about helping and inspiring others and have over seven years worth of experience being in the retail and animal industry. Im an excellent communicator and a proactive team player with a positive attitude. I would be love to be apart of your team!
Overview
2026
2026
years of professional experience
Work History
Animal Attendant
SPCA
05.2025 - Current
- Provided excellent customer service to visitors and potential adopters, addressing inquiries regarding animal care and adoption processes.
- Increased adoption rates with thorough evaluations of potential adopters and matching them with suitable animals.
- Assisted veterinarians with medical procedures while at the clinic
- Promoted responsible pet ownership
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Provide top notch care to all animals in the centre
Retail Assistant | Op Shop
SPCA
09.2024 - 05.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service
- Assisted in training new employees and volunteers for the store
Administrator / Small Animal Attendant
SPCA
03.2024 - 09.2024
- Customer service - Handling any enquires related to animal adoptions or care.
- Handled sensitive information, maintaining strict confidentiality at all times
- Maintained personnel records and updated internal databases
- Performed data entry tasks and updated centre spreadsheets used daily
- Managed phone and email correspondence and handled incoming and outgoing mail via outlook
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solution to needs.
- Animal Care - Care for the small animals in the Shelter & provide them with the best attention possible.
- Direct and assist volunteers working in the centre
Administrator & Senior Animal Attendant
Bark Avenue - Luxury Pet Hotel
- Provided excellent customer service and assisted clients with any questions about their pet and gave welfare updates.
- Greeting clients when they drop of their pet for daycare or boarding
- Administration - Assisting clients via email or over the phone, Taking bookings for Daycare, boarding or grooming.
- Leading by an example for the team and always maintaining a high standard when having customer interactions and general job duties.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Social media - Managing the Instagram account and creating content.
- Managed large groups of canines of all breeds and sizes while maintaining a safe environment for all dogs and staff
Assistant Manager
Petstock
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues by remaining professional and calm.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Cared for animals kept on site eg: Kittens,Rabbits,Birds & Guinea pigs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Raw Essentials
- Provide and excellent level of customer service, Assist and educate clients with dietary advice for their pets
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managing stock inventory and lifting heaving boxes up to 20kg.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader - Doggy Daycare
SPCA
- Provide leadership and management for employees of the daycare,ensuring all practices are in line with SPCA policies and procedures run smoothly
- Manage a team of 7 staff members and volunteers.
- Customer service- communicating with clients and assisting them with any questions or concerns about their pet.
- Taking clients for tours of the centre, answering phone calls and responding to emails
- Administration duties - Using the Gingr system made for daycare to book clients in add file notes, update details etc. Responding to emails and making phone calls to clients.
- Assist with business development and growth (Marketing, fundraisers, attending community days)
- Maintained high health and safety standard for all staff and animals to ensure of a smooth safe environment.
- Provide high level of professional service to clients that they will remember and want to come back for!
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
Dog Daycare Attendant
SPCA New Zealand
- Manage dogs of all breeds and sizes in groups.
- Communicated professionally with pet owners via phone, email, and text.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Maintained detailed records on each dog''s behavior, health, and progress
- Managed a number of dogs of varying breeds and sizes, providing attentive care.
CUSTOMER SERVICE REPRESENTATIVE & SALES
Noel Leeming
- Delivered friendly service and knowledgeable assistance when serving customers
- Answering phone calls and providing assistance to any questions or concerns with a confident friendly phone manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept counter area clean and tidy at all times
- Monitored sales floor and merchandise displays for presentable condition.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Customer Care
Chipmunks
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided top notch friendly service
- Helped large volume of customers each day with booking birthday party's and events.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area.
Education
Avondale College
References Available Upon Request.
Skills
- Excellent customer service and satisfaction
- Confident speaking with people and deescalating situations that arise
- Management experience
- Administration skills
- Passionate & Genuine
- Easily adaptable
- Ability to learn quickly
- Retail experience
- Honest & Reliable
- Extensive Canine Knowledge
- Confidence working with Animals
Timeline
Animal Attendant
SPCA
05.2025 - Current
Retail Assistant | Op Shop
SPCA
09.2024 - 05.2025
Administrator / Small Animal Attendant
SPCA
03.2024 - 09.2024
References Available Upon Request.
Administrator & Senior Animal Attendant
Bark Avenue - Luxury Pet Hotel
Assistant Manager
Petstock
Assistant Manager
Raw Essentials
Team Leader - Doggy Daycare
SPCA
Dog Daycare Attendant
SPCA New Zealand
CUSTOMER SERVICE REPRESENTATIVE & SALES
Noel Leeming
Customer Care
Chipmunks
Avondale College
Similar Profiles
Lilia ChavezLilia Chavez
Front Office at SPCAFront Office at SPCA
Zuleika SalgadoZuleika Salgado
Volunteer at SPCAVolunteer at SPCA
Madison DelgadoMadison Delgado
Volunteer at SPCAVolunteer at SPCA
Malgorzata HendelMalgorzata Hendel
Volunteer/Foster Parent at SPCAVolunteer/Foster Parent at SPCA
Katana AndersonKatana Anderson
Animal Attendant at Paws in Paradise Luxury Resort and SpaAnimal Attendant at Paws in Paradise Luxury Resort and Spa