Summary
Overview
Work History
Education
Skills
Refences
Timeline
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Savannah Mohi

Summary

I am an honest,reliable,caring and responsible woman who loves to try new things. I enjoy being apart of a team but I am also capable of completing task on my own, I have a passion for on going learning and pro-actively seek opportunities to further and grow my skills. I am a well organised and energetic self-starter, hard worker with a strong customer service orientation and a positive attitude that enjoys building and maintaining relationships with customers I enjoy meeting new people and would be a great asset to your company if given the chance.

Overview

9
9
years of professional experience

Work History

Housekeeper

Te Wananga O Aotearoa
04.2021 - 12.2024
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.

Professional Domestic Cleaner

Ocs Cleaning Service
04.2021 - 12.2024
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Increased efficiency by quickly adapting to clients'' individual preferences and requirements for each home environment.
  • Boosted customer retention rates with exceptional communication skills and timely completion of tasks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Experience strip and seal flooring
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Housekeeper

Novotel Lake Side
06.2016 - 01.2017
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

NCEA LEVEL 1/2 -

Rotorua Girls' High School
Rotorua, NZ

Level 3 Cosmology -

South Pacific Institute
Hamilton, NZ
12.2016

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Attention to Detail
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Active Listening
  • Organization and Time Management
  • Problem Resolution
  • Friendly, Positive Attitude,honest and reliable

Refences

Te Waipounamu Te Kani

OCS Manger 

M- 0220835583


Alana Marsh 

Supervisor 

M-0225695724


Lois Pita 

Novotel Rotorua 

M-0273194101


Timeline

Housekeeper

Te Wananga O Aotearoa
04.2021 - 12.2024

Professional Domestic Cleaner

Ocs Cleaning Service
04.2021 - 12.2024

Housekeeper

Novotel Lake Side
06.2016 - 01.2017

NCEA LEVEL 1/2 -

Rotorua Girls' High School

Level 3 Cosmology -

South Pacific Institute

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Savannah Mohi