Sawani Tatke
Mount Albert,AUK
Summary
Detail-oriented professional with strong multilingual communication skills. Experienced in providing exceptional customer service and fostering positive client relations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Volunteer
REP
Auckland
04.2026 - Current
- Provided one-on-one literacy support to Year 9 students, creating engaging and focused learning experiences.
- Guided students in selecting texts from a curated reading box that matched their interests and reading levels.
- Facilitated active reading and comprehension sessions using discussion prompts to enhance understanding.
- Stimulate critical thinking and conversation by exploring key text themes and engaging in broader, meaningful dialogue with students.
- work within a collaborative team framework of volunteers to ensure seamless session coverage, operational flexibility, and mutual peer support.
HR/Booking Coordinator
Premium Linguistic Services
Perry Barr, Birmingham
01.2024 - 02.2026
- Executed 50-100 interpreter/translator bookings daily, delivering excellent customer support and service experience.
- Managed scheduling and logistics for multilingual events.
- Coordinated translation projects, ensuring clear communication between clients and linguists to meet project requirements.
- Coordinated discussions between team members and clients to enhance collaboration.
- Developed project timelines to ensure timely delivery of services.
- Managed day-to-day department operations, overseeing scheduling tasks and assigning duties to optimize workflow.
- Maintained records and documentation for all translation assignments.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Resolved customer complaints in a timely manner while upholding company standards.
Retail Assistant
Khaadi
Birmingham
11.2023 - 11.2023
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to restock shelves and display products effectively.
- Processed payments using cash register, credit card machine and POS system.
Education
Master of Science - Business Psychology
Aston University
Birmingham, UK12-2023
Bachelor of Arts - German Language And Literature
Fergusson College
Pune, India06-2021
Master of Science - Applied Management
Otago Polytechnic
Auckland, NZ07-2026
Skills
- Collaborative teamwork
- Verbal communication
- Mentorship techniques
- Client relations
- Positive mindset
- Literacy development
- Literacy tutoring
- Customer support
- Team cooperation
- Multilingual proficiency
- Effective messaging
- Cultural sensitivity
Languages
English
Native/ Bilingual
Marathi
Native/ Bilingual
Hindi
Full Professional
German
Professional
Timeline
Volunteer
REP
04.2026 - Current
HR/Booking Coordinator
Premium Linguistic Services
01.2024 - 02.2026
Retail Assistant
Khaadi
11.2023 - 11.2023
Master of Science - Business Psychology
Aston University
Bachelor of Arts - German Language And Literature
Fergusson College
Master of Science - Applied Management
Otago Polytechnic