Sayem Choudhury

Work History

Finance and Insurance Manager

Nova Motors Limited

Auckland, Auckland

01.2022 - Current

Offering prospective clients finance and insurance.
Ensuring the Dealership’s customer records are properly maintained and up to date.
Developing & maintaining lasting business relationships.
Responding timely to any sales leads or prospects with appropriate follow up.
Guaranteeing compliance of finance and insurance deals in accordance with specific lender requirements.
Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Explained very technical financial information to applicants in easy to understand language.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used Motor Central, Pamir inventory software and Microsoft 365 software tools to create documents and other communications.

After Sales Support Specialist

MotorCo Limited

Auckland, Auckland

06.2021 - 12.2021

Promptly responded to inquiries and requests from prospective customers.
Handled customer issues with confidence, using SAM workshop software and Motorcentral to provide effective resolution.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve the bottom line.
Liaising with workshop technical staff on diagnosis and repairs required, to then be able to advise customers.
Constant monitoring of allocated daily repair orders and keeping customers informed of progress or any delays.
Monitoring of allocated vehicles from repair, final road test to vehicle groom progress.
Documented repair orders and corrective actions to maintain records.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
Developed documentation,finalized invoices and logs of implemented solutions and generated and submitted reports.
Developed estimates by costing materials, supplies and labour.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Escalated incidents to the next level to remain compliant with the company's standards and procedures.
Responded proactively and positively to rapid change.
Met customer call guidelines for service levels, handle time and productivity.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
Investigated and resolved customer inquiries and complaints quickly.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Planned and implemented solutions for technical problems such as parts and outwork.
Maintain courtesy cars, allocating according to customers need.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Monitored company inventory to keep stock levels and databases updated.
Monitored pipelines to track and log status of loans.
Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Developed and executed sales presentations as well as both internal and external product training workshops.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
Compiled closing packages for drafting and presentation accuracy.
Supervised loan personnel and motivated to maintain customer service and performance standards.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.

F&I Manager

Nino Motors Limited

Wiri, AUK

08.2016 - 05.2021

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Served customers in a friendly, efficient manner following outlined steps of service.
Worked with clients and finance companies to find optimal solutions for financing.
Boosted financial service sales by using cross-selling techniques.
Negotiated with finance companies for optimal financing opportunities for clients.
Developed and delivered engaging sales presentations to convey product benefits.
Drove sales by following up with leads and new customers through outbound calls and emails.
Exceeded targets by building, directing and motivating a high-performing sales team.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Established fair pricing structures and finalized contracts to complete sale agreements with customers.
Completed customer contracts and warranties as part of administrative aspects of sales.
Helped resolve client problems quickly with superior customer service.
Documented all customer interactions using Motorcentral and Xero to capture data in the processing system.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Originated, reviewed, processed, closed and administered customer loan proposals.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Coached new hires on company processes while managing 5 employees to achieve maximum production.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve the overall effectiveness of personnel and activities.
Sourced vendors for special project needs and negotiated contracts.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed office operations while scheduling appointments for department managers.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Maintained computer and physical filing systems.
Monitored all company inventory to ensure stock levels and databases were updated.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
Managed efficient and accurate processing of invoices and check requests for 2 branches.
Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month.
Completed weekly payroll for company employees, including calculating taxes, vacation and sick time.
Kept vendor files accurate and up-to-date to expedite payment processing.
Prepared vendor invoices and processed incoming payments.

Site Manager

Glenstar Group Limited (Caltex Blenheim Road)

Riccarton, Christchurch

01.2016 - 07.2016

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Managed over 15 people team,created fortnight rosters.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience.
Developed new store location from ground up by hiring and training efficient team.
Maintained strong knowledge in handling of perishable products in fuel, confectionary and cafe departments.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Supervised guests at front counter, answering questions regarding products.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for 15 employees within Zambion.
Completed all point of sale opening and closing procedures, including counting contents of cash register.

Shift Manager (2IC)

Number 8 Retail Group(Caltex Stanley St)

CBD, Auckland

02.2012 - 12.2015

Developed and actualized customer service initiatives to decrease wait times.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean and orderly work station.
Facilitated sales of services and goods.
Pumped gas for guests and took payments.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Educated customers about brand to incite excitement about company's mission and values.

Summary

Overview

Work History

Finance and Insurance Manager

After Sales Support Specialist

F&I Manager

Site Manager

Shift Manager (2IC)

Education

Diploma in Mangement - Management

Skills

Websites

Certification

Reference

Timeline

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