Scai Brito Rodrigues
Wellington,WGN
Summary
Dynamic and customer-focused hospitality professional with significant experience serving and assisting customers in high-energy environments. Demonstrates strong teamwork, adaptability, and effective communication skills. Known for delivering exceptional service, ensuring customer satisfaction, and fostering collaborative work environment. Capable of handling responsibilities with efficiency and reliability.
Overview
6
6
years of professional experience
Work History
Bar Staff
Celebrity Cruises
01.2022 - 2025
- Preparing and serving cocktails, wines and beers and non-alcoholic drinks in a fast and professional environment.
- Ensured optimal level of quality for guests, assisting with making menu choices, providing a friendly and fast service, as well as anticipating guests needs.
- Maintained knowledge of current menu items, garnishes and preparation methods.
- Maintained high standards of cleanliness and sanitation as per USPH rules.
- Maintained inventory levels, conducting regular stock assessments to minimize shortages.
- Managed bar operations during peak hours, ensuring efficient service and customer satisfaction.
Bar Supervisor
The Esplanade Hotel
06.2018 - 02.2020
- Welcome guests at the bar and restaurant, presenting menus and specials of the day, serving drinks, offering suggestions for wines, beers and other alcoholic and non-alcoholic drinks, as well as preparing it.
- Responsible for coordinating private events for birthdays, family and business meetings, analyzing whether everyone is satisfied with the environment, menu and other aspects of the event.
- Training and supervising new hires, ensuring that everyone is aware of the establishment's norms, improving customer service know-how.
- Ensure a clean establishment in accordance with health regulations.
- Keeping stock control, contacting suppliers, ensuring the bar is ready for the week.
Baker (Owner)
Scai's Sweets
01.2020 - 01.2020
- Maintained an organized and clean kitchen to maximize efficiency and food safety.
- Communicated with customers, providing assistance to complete their requests in accordance.
- Baking, preparing and finalizing cakes, cookies, brownies and other pastries for various events and holidays.
- Controlled the expense spreadsheet, acquired the necessary products to keep the stock in control.
- Created new recipes, combining flavors to bring a new selection for customers during different holiday seasons.
Waitress
Giraffe Restaurant
12.2017 - 05.2018
- Welcoming customers at breakfast, informing them of the day's specials, clarifying doubts about ingredients and taking orders, as well as in charge of making payments at the cashier.
- In charge for preparing the hall for the day, cleaning and sanitizing tables, plates, cutlery and other necessary products.
- Concerned and attentive to allergy and food restrictions, maintaining a clean environment taking care to avoid cross-contamination.
Export Annalist
MSC Mediterranean Shipping
07.2014 - 06.2017
- Filing freights rates in the system TMS.
- Commission control, analyzing alongside the customer service and financial team each freight bill ensuring everything is in accordance with the contract and the customer.
- Analyze VIP contracts and ensure its in accordance in the system.
- Reply freight quotation to customers and assist the customer service team to get in contact with agents from branches in the country as well as overseas.
- Handle with audit worksheets received from the headquarters, analyzing errors from the bill of landing, send to the team accordingly, in order to be adjusted.
Education
Professional Confectionery -
Instituto Gourmet
São Paulo, Brazil09.2020
Hospitality Management Level 6 - undefined
Aspire 2 International
Auckland, New Zealand12.2019
International Trade - undefined
Anhembi Morumbi University
São Paulo, Brazil12.2015
Skills
- Team player attitude
- Strong multitasking
- Customer service focus
- Food safety procedures (USPH standards)
Language
Brazilian Portuguese - Native
American English - Advanced
Spanish - Conversational
French - Basic
Interests
- Enjoy participating in boxing for overall physical and mental well-being
- Exploring various forms of art, such as photography, crochet, and painting, to nurture creativity and personal growth
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Bar Staff
Celebrity Cruises
01.2022 - 2025
Baker (Owner)
Scai's Sweets
01.2020 - 01.2020
Bar Supervisor
The Esplanade Hotel
06.2018 - 02.2020
Waitress
Giraffe Restaurant
12.2017 - 05.2018
Export Annalist
MSC Mediterranean Shipping
07.2014 - 06.2017
Hospitality Management Level 6 - undefined
Aspire 2 International
International Trade - undefined
Anhembi Morumbi University
Professional Confectionery -
Instituto Gourmet