- Specialty coffee, latte art, and exploring different beans & roasting methods
- Visiting cafés and discovering new food & hospitality experiences
- Physical activity including surfing, rugby, and enjoying time at the beach
- Reading and personal growth
Scarlett Dickenson
Torbay,AUK
Summary
Friendly and dedicated hospitality professional with nearly three years’ experience as a barista, wait staff, and breakfast manager in both café and fine dining settings. I am passionate about coffee, continually refining my knowledge and skills to deliver the highest quality drinks and service. I truly value building strong customer relationships and take pride in creating a welcoming atmosphere that encourages guests to return. Confident in recommending menu items, upselling specials, and enhancing the overall guest experience, I bring warmth, efficiency, and attention to detail to every shift. With proven experience in managing busy service periods, supporting team members, and maintaining high standards, I am eager to continue growing within the hospitality industry while sharing my love of coffee and great service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista/F&B Preformer
The George Hotel
2024.09 - Current
- Prepared high-quality espresso beverages following established recipes and techniques.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Engaged with customers to provide exceptional service and promote menu items.
- Operated coffee brewing equipment, ensuring proper functionality and maintenance.
- Handled fast pace fine dining
- Collaborated with team members to meet peak service demands efficiently.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Breakfast Manager
Burger Burger Torbay
2025.01 - 2025.08
- Managed breakfast service operations to ensure timely and efficient food preparation.
- Trained staff on food safety protocols and customer service standards.
- Monitored inventory levels to maintain adequate supplies for breakfast offerings.
- Coordinated with suppliers to ensure quality ingredients were received on schedule.
- Assisted in menu planning, focusing on seasonal ingredients and customer preferences.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Assisted with training and development of food and beverage team.
- Assisted in training new baristas on drink preparation and customer service standards.
Barista
Burger Burger Torbay
2024.10 - 2025.01
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and brewing equipment efficiently to maximize productivity.
- Built relationships with customers through coffee, leading to them becoming regulars
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Long Bay College
Auckland, NZNo Degree - Anatomy
University of Canterbury
Christchurch, NZSkills
- Extensive knowledge of specialty coffee, brewing methods, latte art, and machine maintenance
- Skilled at building rapport with regular customers and fostering a welcoming, loyal client base
- knowledge of formal service standards, wine/food pairing basics, and maintaining a polished presentation
- Speed, precision, and consistency in high-volume environments while upholding premium quality standards
- Experience leading morning shifts, delegating tasks, ensuring smooth service, and opening café procedures
- Strong team player with experience supporting and guiding new staff
- Quick to resolve customer concerns, adapt to changing service needs, and keep operations smooth
- Proficient in operating tills, EFTPOS, and managing daily cash balances
- Ensuring accuracy in orders, maintaining cleanliness, and upholding brand standards
- Confident in recommending menu items, upselling specials, and enhancing the guest experience
Certification
Barista trained and certified by Supreme Coffee
Interests
Timeline
Breakfast Manager
Burger Burger Torbay
2025.01 - 2025.08
Barista
Burger Burger Torbay
2024.10 - 2025.01
Barista/F&B Preformer
The George Hotel
2024.09 - Current
High School Diploma -
Long Bay College
No Degree - Anatomy
University of Canterbury