SCHARLENE EVANS
Cromwell
Summary
A motivated and detail-oriented professional with strong leadership, communication, and customer service skills, seeking a challenging role to further my professional development. With extensive experience in managing operations, inventory, and team performance, I aim to contribute to the company's success by delivering exceptional service, ensuring operational efficiency, and fostering a positive and collaborative work environment. Dedicated to continuous learning and personal growth, I bring a proactive, results-driven mindset to achieve organisational goals.
Overview
11
11
years of professional experience
Work History
Cromwell Drive Thru/ Yard Customer Service
Southern Lakes ITM
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Safely operating a forklift and adhering to appropriate health and safety regulations at all times.
- Passionate about learning and committed to continual improvement.
- Continuously providing a high standard of customer service.
Duty Manager – Online department manager
Fresh Choice Cromwell
01.2020 - 03.2025
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Managed and resolved customer complaints promptly and effectively.
- Trained and mentored staff, fostering professional growth and a collaborative team culture.
- Provided strong leadership, inspiring high-performing teams and maintaining productivity.
- Oversaw inventory management, stock receiving, and ensured accurate replenishment processes.
- Monitored stock levels, strategically planned orders, and resolved pricing discrepancies.
- Managed cash handling, reconciliations, and ensured financial accuracy.
- Coordinated marketing initiatives and promotional campaigns to enhance customer engagement.
- Utilised advanced problem-solving skills to address operational challenges.
- Achieved daily operational and performance targets through effective team coordination for service delivery.
- Maintained compliance with safety standards, including manual handling procedures.
- Price integrity.
Cleaner
Town and Country Club
01.2019 - 01.2020
- Performed thorough cleaning and sanitisation of facilities, including restrooms, dining areas, and common spaces.
- Maintained a high standard of cleanliness to ensure a welcoming environment for members and guests.
- Followed health and safety protocols to maintain a hygienic and safe workplace.
- Disposed of waste and recycling in compliance with environmental guidelines.
- Responded promptly to urgent cleaning requests and addressed spills or hazards efficiently.
- Conducted regular inspections to identify and address areas needing attention.
- Worked collaboratively with staff to meet daily operational and event preparation requirements.
Personal Care Worker
Estia Health AUS
01.2015 - 01.2019
- Provided compassionate, person-centered care to residents, ensuring dignity and respect in all interactions.
- Assisted residents with daily living activities, including personal hygiene, dressing, and mobility support.
- Supported residents with meal preparation and feeding, adhering to dietary requirements and preferences.
- Monitored residents' physical and emotional well-being, promptly reporting changes to nursing staff.
- Fostered positive relationships with residents, families, and healthcare teams through effective communication.
- Followed individualised care plans and contributed to their development during team meetings.
- Ensured compliance with workplace health and safety standards, including infection control protocols.
- Supported residents' participation in recreational activities to enhance quality of life.
Education
First Aid - HLTAID011
01.2015
Duty Manager Certification - undefined
01.2023
Liquor Licensing - undefined
01.2022
SA Certificate of Education - undefined
Wirreanda Highschool
01.2014
Certificate 3 in aged care - undefined
Tafe SA
01.2012
Skills
- Strong verbal and written communication
- Emotional intelligence
- Strong adaptability and resilience in dynamic environments
- Highly organised with excellent time management abilities
- Empathetic and compassionate approach
- Strong attention to detail and accuracy
- Proactive and results-oriented mindset
- Collaborative team player with excellent interpersonal skills
- Dedicated to continuous learning and personal growth
Hobbies and Interests
Cooking, exercise, and spending time with family and friends
Timeline
Cromwell Drive Thru/ Yard Customer Service
Southern Lakes ITM
03.2025 - Current
Duty Manager – Online department manager
Fresh Choice Cromwell
01.2020 - 03.2025
Cleaner
Town and Country Club
01.2019 - 01.2020
Personal Care Worker
Estia Health AUS
01.2015 - 01.2019
Duty Manager Certification - undefined
Liquor Licensing - undefined
SA Certificate of Education - undefined
Wirreanda Highschool
Certificate 3 in aged care - undefined
Tafe SA
First Aid - HLTAID011
Similar Profiles
Liset RomeroLiset Romero
Phlebotomist at ITM Miami LakesPhlebotomist at ITM Miami Lakes
Kaya SkinnerKaya Skinner
Ground Crew and Flight Operations Crew at Southern Lakes Helicopters Mt CookGround Crew and Flight Operations Crew at Southern Lakes Helicopters Mt Cook
Tanner LundyTanner Lundy
Carpenter/Carpenter Apprentice at Dreammaker Bath & Kitchen Southern LakesCarpenter/Carpenter Apprentice at Dreammaker Bath & Kitchen Southern Lakes
Wesley AnielloWesley Aniello
Senior Vice President - Business Management at BNY Mellon Data & Analytics SolutionsSenior Vice President - Business Management at BNY Mellon Data & Analytics Solutions
Jennifer MoriartyJennifer Moriarty
Realtor at Vision Real EstateRealtor at Vision Real Estate