Scott Bosher
Tauranga,BOP
Summary
To obtain new opportunities and continue developing skills by seeking new challenges in the constantly changing field of ICT, Cloud, and Communications.
Detail-oriented team player with strong organizational skills. Ability to handle multiple client opportunities simultaneously with a high degree of accuracy.
Motivated individual with experience in Account Management and Consultative ICT Sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and developing a trusted advisor relationship.
Excellent communication skills and extensive experience working with clients and partners.
Innovative Solution Architect with in-depth understanding of ICT, technology and design illustrated with over 25 years of experience in the industry and similar roles.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Solution Architect
Vodafone & ONE NZ
01.2012 - Current
- Primary role as the dedicated Solution Design Authority within a portfolio of Enterprise accounts.
- As such, responsible for working with sales and directly with customers to design, cost, document, and present these ICT and mobility solutions to be offered to customers.
- Accountable for establishing and maintaining peer-peer Technical and Account Manager relationships within customers and being their Trusted Advisor.
- Implemented strategies to increase revenue from existing accounts through up-selling and cross-selling initiatives to achieve customer roadmaps.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Negotiated prices, terms of sales and service agreements.
Solution Specialist
TelstraClear Ltd
01.2007 - 01.2012
- To Support and enhance sales process by providing technical, operational, commercial and consultative expertise on IT and telecommunications products and services to customers and to identify where TelstraClear's products and services fit into their business needs.
- Recommended new products and services to customers.
- Delivered impactful presentations to showcase product capabilities and drive adoption among potential customers.
- Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
Senior Service Manager
TelstraClear Ltd
01.2003 - 01.2007
- To manage service relationships for TelstraClear's designated key customers(Enterprise and Government) by maintaining continuity of service
- This is achieved through establishment and growth of service relationships to enable TelstraClear to achieve and exceed customer's SLA's and retain revenue.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Compiling and presenting Monthly and quarterly SLA Reports.
Network Engineer
Clear Communications Ltd.
01.2000 - 01.2003
- This role is responsible for looking after the IP and ATM infrastructure, ensuring the core network and customer networks are working to optimal capacity.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
Senior Business Support Consultant
Clear Communications Ltd
01.1999 - 01.2000
- This role developed from subject matter expect in CLEAR's voice products and services to implementing and designing of the new Core Network for CLEAR's IP-Express product.
- Devised and implemented processes and procedures to streamline operations.
Business Support Consultant
Clear Communications Ltd
01.1997 - 01.1999
- CLEAR's business support team is a small specialised team, responsible for implementing a wide range of services to CLEAR's customers.
Telecommunications Technician
DBE INDESERVE
01.1995 - 01.1997
- This position involved the further development of my technical background from previous job history, as well as specialising more in the computer and PABX technical side of telecommunications.
Telecommunications Technician
Data Optic Services Ltd.
01.1992 - 01.1995
- As this job was my first introduction to the telecommunications industry, it served to give me an excellent grounding knowledge base and experience in the various technologies and topologies in both structured cabling solution, fibre technology, and trained in various PABX environments.
Education
5th And 6th Form Certificate -
Heretaunga College
Wellington, WGNSkills
- Business development and planning
- Client Relationship Management
- Consultative Selling
- Enterprise Architecture Design
- Excellent Communication
- ICT infrastructure proficiency
- Virtual and Cloud Technologies
- Internet of Things Solutions
- IP Voice and Unified Communications
- Business solutions
- Attention to Detail
- Stakeholder Communication
- Requirements Gathering
- Analytical and Critical Thinking
Personal Overview
My employers have found me reliable and conscientious in my approach, friendly and courteous with customers, and quick thinking in identifying and achieving solutions to meet business requirements. I have a strong customer service focus, and have always developed and maintained excellent relationships with my customers and colleagues. Highly self motivated, I enjoy a challenge, and like the satisfaction of successfully resolving customers business problems with solutions. A good communicator and listener, I contribute productively to teams, and am comfortable in leadership roles.
Certification
- Microsoft Azure Fundamentals
- Megaport Sales Accreditation
- CMNA (Cisco Meraki Network Associate)
- CCNA (Cisco Certified Network Associate)
- CAUC - AM (Cisco Advanced Unified Communications – Account Manager)
- BCMSN (Building Cisco Multilayered Switched Networks, CCNP)
- NZCE (NZ Certificate Engineering - Telecommunications)
- Kepner Tregoe - Project Management
- Data Communications (Auckland University of Technology)
References
- Shaun Addison, Manager - Solution Architect - ONE NZ, 0299125074
- Bryan Johnston, Sales Manager - ONE NZ, 0299125330
- Kim Bartnicke, Account Manager - ONE NZ, 021651213
- Dave Hayward, Enterprise Account Manager - ONE NZ, 021333340
- Chris Breach, Account Manager - ONE NZ, 0211101111
- Greg Long, Senior Design Consultant - Spark, 0272554287
- Alan Wild, IOT Business Development Manager - Spark, 021777311
- Chris Brace, Domain Chapter Lead (Head of) - Spark, 0212235163
- Steve Webster, Enterprise & Government Project Manager, ONE NZ, 0299125718
- Andy Pace, Engineer, NZME - 021678607
- Don Radonich, Engineer, Coca Cole European Partners - 0212760200
Timeline
Solution Architect
Vodafone & ONE NZ
01.2012 - Current
Solution Specialist
TelstraClear Ltd
01.2007 - 01.2012
Senior Service Manager
TelstraClear Ltd
01.2003 - 01.2007
Network Engineer
Clear Communications Ltd.
01.2000 - 01.2003
Senior Business Support Consultant
Clear Communications Ltd
01.1999 - 01.2000
Business Support Consultant
Clear Communications Ltd
01.1997 - 01.1999
Telecommunications Technician
DBE INDESERVE
01.1995 - 01.1997
Telecommunications Technician
Data Optic Services Ltd.
01.1992 - 01.1995
5th And 6th Form Certificate -
Heretaunga College
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