Scott Darrall
Papamoa
Summary
Proven leader with extensive experience managing operations across multiple workshops at Ebbett, enhancing team productivity and fostering client loyalty through effective problem resolution and customer-oriented strategies. Skilled in administrative tasks and team leadership, I've successfully improved customer satisfaction scores by overhauling service protocols. Expert in leveraging computer skills and a professional demeanor to achieve operational excellence.
Overview
27
27
years of professional experience
Work History
Service 2IC Manager
Ebbett
12.2013 - Current
- Over see the running of Multiple workshops, across three site.
- Fostered positive work environments by promoting teamwork, open communication channels.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Collaborated cross-functionally to ensure seamless communication between departments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
Mag and Turbo
02.1997 - 12.2013
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Negotiated favourable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Skills
- Team Leadership
- Customer-Oriented
- Professional and Courteous
- Team Player
- Time Management
- Problem Resolution
- Employee Scheduling
- Procedure Implementation
- Staff Motivation
- Administrative Skills
- Staff Management
More about myself
I consider myself as a strong family oriented, we as a family enjoy our time at the beach and walking the great sights of the Bay of Plenty, Supporting my Children through their sports and extra curricular activities.
Timeline
Service 2IC Manager
Ebbett
12.2013 - Current
Manager
Mag and Turbo
02.1997 - 12.2013
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