Scott Houghton
Massey
Summary
Accomplished professional with a proven track record in retail management, skilled at overseeing checkout operations and enhancing customer experiences. Experienced in fostering team collaboration, adapting to changing demands, and driving operational success. Known for prioritizing staff training, resolving conflicts effectively, and maintaining high service and efficiency standards. Trusted leader with a reputation for delivering measurable results and creating a positive work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Checkout Manager
PaknSave Westgate
- Increased employee productivity with regular performance evaluations and targeted coaching sessions.
- Streamlined workflow for faster checkout times, implementing effective staff scheduling and task delegation.
- Mentored junior staff members to support their professional growth within the company.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted sales revenue, upselling promotional items at the checkout counter.
- Participated in hiring processes for new employees, selecting candidates who demonstrated strong potential to excel in fast-paced retail environments.
- Maintained a clean and organized work environment to ensure efficient operations and a positive shopping experience.
- Reduced cashier errors by providing thorough training on point-of-sale systems and cash handling procedures.
- Resolved escalated customer complaints professionally, retaining customer loyalty despite issues encountered during their visit.
- Implemented loss prevention measures, reducing instances of theft and fraud at the register.
- Enhanced customer satisfaction by efficiently managing checkout operations and addressing customer concerns promptly.
- Fostered a positive workplace culture through team-building activities and open communication channels among staff members.
- Coordinated breaks and shift changes efficiently to maintain optimal staffing levels throughout the day.
Grocery Buyer
PaknSave
03.2025 - Current
- Collaborated with marketing department to create targeted advertising campaigns that showcased key grocery items and promotions.
- Collaborated with store managers to ensure optimal product placement and merchandising strategies were executed.
- Optimized supply chain efficiency by consolidating orders from multiple vendors whenever possible.
- Regularly evaluated supplier contracts for renegotiation opportunities, resulting in more favorable terms for the company.
- Analyzed sales data to identify trends and adjust buying patterns accordingly.
- Improved inventory management by implementing efficient ordering processes and monitoring stock levels.
- Established strong relationships with suppliers, ensuring timely deliveries and consistent product quality.
- Enhanced communication between departments by implementing weekly meetings between buyers, store managers, warehouse staff and other relevant stakeholders.
- Drove supplier relationship management to improve KPIs.
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
Business Manager
Briscoes Group
01.2018 - 01.2022
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Retail Manager
Briscoes Group
01.2017 - 09.2018
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
Delicatessen Manager
PaknSave Wairau Road
10.2015 - 01.2017
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering personalized recommendations.
- Ensured compliance with health department regulations through regular staff training sessions and adherence to sanitation guidelines.
- Increased customer satisfaction by implementing efficient deli operations and maintaining a clean, inviting environment.
- Trained and supervised staff to ensure consistent delivery of quality products and exceptional customer service.
- Improved overall efficiency of the department by cross-training employees in multiple roles.
- Assisted customers with special orders or requests while maintaining a friendly demeanor.
- Analyzed sales data to optimize product selection and identify areas for improvement.
- Streamlined inventory management for reduced waste and improved product availability.
Retail Manager
Briscoes Group
01.2015 - 10.2015
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Answered questions about store policies and addressed customer concerns.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
Grocery Manager
New World New Lynn
08.2014 - 01.2015
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
Chilled/Frozen Manager
New World New Lynn
04.2012 - 08.2014
- Maintained safety standards by conducting regular inspections of freezer equipment and addressing issues promptly.
- Coordinated delivery schedules with vendors for timely replenishment of stock on a consistent basis.
- Maximized storage space utilization by organizing products efficiently within the freezer units.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, ensuring optimal product availability.
- Trained new employees in proper handling of frozen goods, freezer maintenance, and customer service best practices.
- Maintained open lines of communication with team members regarding expectations, goals, and performance feedback, fostering a positive and productive work environment.
- Collaborated with store management to develop strategies for optimizing frozen department performance.
- Performed routine temperature checks to ensure compliance with food safety regulations, maintaining accurate records as required.
- Improved product quality by implementing strict inventory control procedures and monitoring expiration dates.
- Managed employee scheduling to maintain appropriate staffing levels during peak shopping hours and high traffic periods.
- Streamlined ordering process for better inventory management, reducing overstock and minimizing product waste.
Checkout Manager
New World New Lynn
03.2011 - 04.2012
- Managed inventory restocking efforts at the front end, maintaining adequate supplies for smooth operations.
- Streamlined communication between checkout department and other store departments to promote seamless collaboration on cross-functional projects and initiatives.
- Monitored employee compliance with company policies and procedures, addressing any discrepancies accordingly.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Geography, History
01.2005
Skills
- Retail store management
- Expertise in cash transactions
- Encouraging team motivation
- Workforce development
- Meeting scheduling
- Proficient in POS technology
- Effective complaint management
- Service excellence
- Organizational time strategies
- Strong attention to detail
- Collaborative team management
- Strong written communication skills
- Cash management expertise
Certification
- McDonalds Management Training
- Basic Shift Management 2005
- Advanced Shift Management 2006
- Senior Management Course 2007
- Foodstuffs (Auckland) LTD
- Management Development Course 2010-2012 (graduated with Honours)
- Financials for Non Financial Managers 2013
- Train the Trainer 2013
- ACC Injury Prevention Workshop 2012
- ACC WSMP Training 2013
- First Aid Certificate 2016
- Forklift trained due June 2023 – Counterbalance only
- First aid certificate Due November 2026
Hobbies and Interests
Spending time with my wife and children, Church Activities such as life group on Wednesday nights
Languages
English
Native or Bilingual
Timeline
Grocery Buyer
PaknSave
03.2025 - Current
Business Manager
Briscoes Group
01.2018 - 01.2022
Retail Manager
Briscoes Group
01.2017 - 09.2018
Delicatessen Manager
PaknSave Wairau Road
10.2015 - 01.2017
Retail Manager
Briscoes Group
01.2015 - 10.2015
Grocery Manager
New World New Lynn
08.2014 - 01.2015
Chilled/Frozen Manager
New World New Lynn
04.2012 - 08.2014
Checkout Manager
New World New Lynn
03.2011 - 04.2012
Checkout Manager
PaknSave Westgate
Bachelor of Arts - Geography, History
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