Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant
Scott Laurenson

Scott Laurenson

Kaitaia,Northland

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

18
18
years of professional experience

Work History

Junior Computer Technician

Awanui Computers Limited
01.2006 - 03.2007
  • Provided technical support for end-users, resulting in increased productivity and reduced downtime.
  • Contributed ideas during brainstorming sessions as part of continuous process improvement efforts within the IT department.
  • Supported users with password resets, account creations, and data backups, maintaining secure systems access.
  • Installed and updated antivirus software on company devices, safeguarding against potential security threats.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers with technical support inquiries.

Managing Director & Senior IT Technician

Laurenson Technology Limited
09.2007 - 10.2023
  • Evaluated emerging technologies for potential integration into existing systems or future projects.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Developed innovative solutions to complex technical problems, resulting in improved system performance.
  • Oversaw testing of equipment and components to check for defects.
  • Increased customer satisfaction, addressing technical issues swiftly and effectively.
  • Supported creation of client and business partner relationships through careful collaboration and networking efforts.
  • Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored and coordinated workflows to optimize resources.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support.
  • Recommended new and replacement hardware and software purchases to clients needing to upgrade.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Set up and maintained user accounts and client access.
  • Recovered critical information from data back ups to restore functionality.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
  • Maintained office PCs, networks and mobile devices
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Assisted customers with technical support inquiries.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Serviced and was Approved as authorized Brother New Zealand Technical Service provider which involves repairing clients equipment in an efficient timeframe.

Elected Councilor

Muscular Dystrophy Association New Zealand, MDA NZ
03.2018 - 03.2020
  • Participated in national council meetings with other members of council in person by flying down on regular intervals
  • Collaborated with other council members to develop strategic plans for charity growth.
  • Participated in budget planning sessions, ensuring responsible allocation of funds for key projects and programs.
  • Reviewed proposed legislation, advocating for policies that positively impacted the community at large.
  • Streamlined internal processes, increasing efficiency and reducing overall operational costs.
  • Read and discussed various motions which needed consideration.
  • Advocated for those with muscular dystrophy including attending parliament on behalf of community for action in getting funding for SMA
  • Oversaw and discussed operating plans.
  • Advocated for more research and development while I was in council,
  • Attended regular teleconference meetings in relation to various council activities.

Tele Fundraiser

Unity4 Contact Centre
01.2019 - 08.2020
  • Increased donor retention by building rapport and effectively communicating the organization''s mission and goals.
  • Exceeded personal fundraising goals through consistent performance and diligent efforts to improve call techniques.
  • Increased donor conversion rates by utilizing effective listening skills to identify prospective donor motivations and aligning them with organizational objectives.
  • Maintained accurate records of donor interactions, ensuring a seamless follow-up process for future campaigns.
  • Efficiently managed time to maximize the number of quality calls made during each shift, increasing overall campaign success.
  • Provided excellent customer service when addressing donor inquiries and concerns, maintaining a high level of donor satisfaction.
  • Handled objections professionally and persuasively, turning hesitant prospects into committed donors.

Education

Business Studies Level 3 - Business

Stotts Correspondence School
Home-based

IT Essentials Software And Hardware - Information Technology

Cisco Networking Academy
Far North Reap Kaitaia
09.2007

Skills

  • Computer Troubleshooting
  • Installation and Repair
  • Attention to Detail
  • System Upgrades
  • Customer Service
  • Hardware Repair
  • Hardware troubleshooting
  • Technical Support
  • Analytical Thinking
  • Virus Removal
  • PC refurbishment
  • Help Desk Support
  • Work Integrity
  • Help Desk Experience
  • Apple iOS
  • Relationship Building
  • Mobile Device Support
  • Software configuration
  • Network Troubleshooting
  • Desktop Technical Support
  • System Administration
  • Helpdesk services
  • Remote Troubleshooting
  • Parts Replacement
  • Computer Networking
  • Laptop Servicing
  • Memory Installation
  • Positive Attitude
  • Willing to Learn
  • Friendly and Personable
  • Customer Assistance
  • Clear Communication
  • Customer Relationships
  • Energetic and Outgoing
  • Safety processes and procedures
  • Complex Problem-Solving
  • Performance Improvement
  • Quick Learner
  • Critical Thinking
  • Decision-Making
  • Data Entry
  • Mentoring and training
  • Quality Control
  • Goal Setting and Prioritization
  • Sales Support
  • Customer Engagement
  • Inbound and outbound calls
  • Sales proficiency
  • Verbal and written communication
  • Goal-Oriented
  • Product Sales
  • Complaint resolution
  • Outbound Calling
  • Script Reading
  • Scripted calls
  • Professional Communication
  • Lead Management
  • CRM Software
  • Stress Tolerance
  • Upselling and Cross Selling
  • Telemarketing expertise
  • Administrative Support
  • Persuasive Speaking
  • Negotiation
  • Technical skills
  • Business Development

Additional Information

- Living with muscular dystrophy SEPN1

- Proud father to Olivia Penelope Grace Laurenson (Age 2) and step-father to Chichai Laurenson (Age 10)

- Married since October 2018, Living in the sunny far north of New Zealand

- My values are defined by my faith in Jesus Christ

- Age 34 on 23rd May 2024 (Born 1990)


Timeline

Tele Fundraiser

Unity4 Contact Centre
01.2019 - 08.2020

Elected Councilor

Muscular Dystrophy Association New Zealand, MDA NZ
03.2018 - 03.2020

Managing Director & Senior IT Technician

Laurenson Technology Limited
09.2007 - 10.2023

Junior Computer Technician

Awanui Computers Limited
01.2006 - 03.2007

Business Studies Level 3 - Business

Stotts Correspondence School

IT Essentials Software And Hardware - Information Technology

Cisco Networking Academy

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Scott Laurenson