Scott McPhee
Taradale,Hawkes bay
Summary
Dynamic and adaptable professional with a rich background at Diamond Laundry Group and The Te Mata Mushroom Company Ltd, excelling in roles requiring exceptional organisational skills and adaptability. Proven track record in enhancing customer satisfaction and streamlining service delivery, underpinned by strong communication abilities and a commitment to health and safety compliance.
Overview
5
5
years of professional experience
Work History
Service Co-ordinator
Diamond Laundry Group
Whakatu, Hawkes Bay
07.2024 - Current
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
Delivery Driver
Diamond Laundry Group
Whakatu, Hawkes Bay
09.2022 - 07.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Mushroom Grower
The Te Mata Mushroom Company Ltd
Havelock North
11.2021 - 09.2022
- Watering mushroom beds
- Monitoring compost temperatures, and adjusting if required
- Recording compost temperatures
- Checking filters in units and cleaning
- Undertaking pest control
- Following health and safety regulations
Hygiene Officer
The Te Mata Mushroom Company Ltd
Havelock
06.2019 - 11.2021
- Checking mushroom beds and removing diseased product
- Following health and safety regulations
Education
National Certificate of Educational Achievement - Level 1
Napier Boys High School
Napier01.2011
Skills
- Communication skills
- Organisational skills
- Planning abilities
- Task prioritisation
- Independent work
- Teamwork
- Hardworking
- Adaptability
- Reliability
- Responsibility
- Valid Driver License (class 2 and class 4 learner licence)
- Transport compliance
- Health and safety compliance
- Road transport regulations
References
Kallum McNabb, Manager, The Te Mata Mushroom Company Ltd, Havelock North, Hawke's Bay, 027 952 2214
Personal Qualifications
National Certificate of Educational Achievement (Level 1), Napier Boys High School, 2011
Timeline
Service Co-ordinator
Diamond Laundry Group
07.2024 - Current
Delivery Driver
Diamond Laundry Group
09.2022 - 07.2024
Mushroom Grower
The Te Mata Mushroom Company Ltd
11.2021 - 09.2022
Hygiene Officer
The Te Mata Mushroom Company Ltd
06.2019 - 11.2021
National Certificate of Educational Achievement - Level 1
Napier Boys High School