Scott Pennell
CHRISTCHURCH,CAN
Summary
Dynamic professional with over 4 years of experience in product management and network planning. Known for effective communication and strategic thinking, driving product development initiatives that deliver measurable improvements in customer engagement and operational efficiency.
Overview
11
11
years of professional experience
Work History
Product Manager
ANZ
Christchuch Central, Christchurch
06.2024 - 06.2025
- Led product development initiatives aligning with customer needs and market trends.
- Designed and implemented a bespoke package for ANZ Private Bank Customers
- Engaged customers through interviews to define product vision, features, and releases.
- Developed and maintained product roadmaps to guide project timelines and deliverables.
Network Planning Manager
ANZ
Christchuch Central, Christchurch
04.2021 - 06.2024
- Developed network strategies to optimize system performance and resource allocation.
- Coordinated cross-functional teams to enhance communication and project alignment.
- Analyzed data trends to inform decision-making and improve network efficiency.
- Created reports to summarize network performance metrics for stakeholders.
Senior Branch Manager
ANZ
Christchuch Central, Christchurch
04.2019 - 06.2021
- Managed staff performance and conducted regular training sessions for team development.
- Implemented process improvements to streamline branch workflows and increase efficiency.
- Created reporting to ensure ongoing branch performance across Southern branches, including Excel, Tableau and ad-hoc reporting
Branch Manager
ANZ
Christchuch Central, Christchurch
11.2017 - 04.2019
- Managed daily operations of branch to ensure smooth workflow.
- Supervised staff to maintain high levels of customer service.
- Implemented strategies to enhance customer engagement and satisfaction.
- Oversaw compliance with internal policies and regulatory requirements.
Senior Business Banking Manager
ANZ
Christchuch Central, Christchurch
04.2016 - 06.2017
- Oversaw loan applications and credit assessments for business clients with growth of 28% across the portfolio
- Growth in managed funds lending book by 128% through relationships with key advisers resulting in $150m FUM growth (funds under management) for ANZ
- Managed a team of 12 Business Banking Managers to ensure efficient operations and compliance with relevant regulations.
- Developed and implemented business banking strategies to maximize customer satisfaction, profitability, and growth.
- Assisted junior staff members in resolving complex customer queries regarding products or services offered by the bank.
Business Banking Manager
ANZ
Christchuch Central, Christchurch
11.2015 - 04.2016
- Analyzed financial data to provide tailored banking solutions.
- Assisted clients with loan applications and credit assessments.
- Educated clients on product offerings and financial services available.
Assistant Business Banking Manager
ANZ
Christchuch Central, Christchurch
11.2014 - 10.2015
- Assisted in developing tailored banking solutions for small to medium enterprises.
- Managed client relationships to understand their business banking needs.
- Facilitated onboarding processes for new business banking clients.
Education
Post Graduate Certificate - Conduct Risk
International Compliance Association (London)
London04-2019
Bachelor of Law (LLB) - Law
University of Canterbury
Christchurch, NZ04-2014
Bachelor of Commerce - Management And Finance
University of Canterbury
Christchurch, NZ04-2013
Skills
- Stakeholder management
- Strategic thinking
- Problem solving
- Customer engagement
- Team leadership
- Relationship management
- Effective communication
- Stakeholder relations
Affiliations
- Board Member (Finance & Property) Pareawa Banks Avenue School
- Parent Teacher Association (Treasurer) Pareawa Banks Avenue School
- Board Committee Member (Shirley Vikings Rugby Club)
- Junior Coach (Shirley Vikings Rugby Club)
Timeline
Product Manager
ANZ
06.2024 - 06.2025
Network Planning Manager
ANZ
04.2021 - 06.2024
Senior Branch Manager
ANZ
04.2019 - 06.2021
Branch Manager
ANZ
11.2017 - 04.2019
Senior Business Banking Manager
ANZ
04.2016 - 06.2017
Business Banking Manager
ANZ
11.2015 - 04.2016
Assistant Business Banking Manager
ANZ
11.2014 - 10.2015
Post Graduate Certificate - Conduct Risk
International Compliance Association (London)
Bachelor of Law (LLB) - Law
University of Canterbury
Bachelor of Commerce - Management And Finance
University of Canterbury