Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Pointon

Palmerston North,MWT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Ground Operations Supervisor

DHL Express NZ Ltd
03.2022 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
  • Recruit, train and manage the Courier fleet within my area.
  • Ensure the fleet are compliant following DHL policy and procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Regional Support Coordinator

DHL Express NZ Ltd
03.2021 - 03.2022
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to. (Vehicle Inspection, ODIN FMP, Roadmap & Servicepoint Increase)
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.

Operations Supervisor

DHL Express NZ Ltd
03.2018 - 03.2021
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.

Operations Agent

DHL Express NZ Ltd
07.2015 - 03.2018
  • Fostered a culture of continuous improvement within the team by actively soliciting feedback on processes and performance metrics to identify areas for potential enhancement.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Daily inventory scanning and management of shipments held in facility.
  • Support the Courier function by efficiently sorting and scanning shipments in a timely manner.
  • Contact customers to resolve issues with pickup or delivery and find a solution.

Education

CIM Supervisory (In Progress)
Sydney, NSW
08.2023

Management

DHL Certified International Manager (CIM)
Auckland, NZ
09.2018

Skills

  • Process Improvement
  • Data Analytics
  • Contract Management
  • Training and mentoring
  • Project Management
  • Relationship Building
  • Problem-solving abilities
  • Operations Management
  • Processes and procedures
  • Adaptability

Accomplishments

In 2019, I was awarded Supervisor of the Year for NZ & then for the APEC region.

Timeline

Ground Operations Supervisor

DHL Express NZ Ltd
03.2022 - Current

Regional Support Coordinator

DHL Express NZ Ltd
03.2021 - 03.2022

Operations Supervisor

DHL Express NZ Ltd
03.2018 - 03.2021

Operations Agent

DHL Express NZ Ltd
07.2015 - 03.2018

CIM Supervisory (In Progress)

Management

DHL Certified International Manager (CIM)

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Scott Pointon