Scott Shaw
Kaiapoi,Christchurch
Summary
I consider myself to be a highly-motivated employee and manager with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Branch Manager
McLarens
CBD, Christchurch
06.2021 - Current
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Ensured compliance with established policies, procedures within the company.
- Participated in industry events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Provide ongoing guidance and mentoring to all branch's under my management including others that are not.
Settlement Specialist
IAG NZ
CBD, Christchurch
02.2016 - 06.2021
- Assisted with the preparation of settlement documents for closing.
- Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
- Prepares conceptual estimates based upon limited information available at the early stages of a claim.
- Prepared and developed scopes of work for settlement packages.
- Negotiated settlements with third party representatives, including solicitors and insurers.
- Monitored legal developments in insurance law relevant to claims handling processes.
- Researched insurance policies prior to negotiations in order to ensure accurate interpretation of terms and conditions.
- Managed a portfolio of large loss claims in excess of $250,000 requiring inspection and formulating repair methodology with the assistance of Geotechnical and Structural Engineers.
Loss Adjuster
McLarens Young International
CBD, CHRISTCHURCH
02.2011 - 02.2016
- Investigated and reported on the causes of loss or damage to insured property within domestic and commercial areas.
- Conducted detailed interviews with witnesses, claimants and other involved parties to determine the facts in each case.
- Provided advice on complex policy wordings related to claims handling.
- Prepared estimates of repair costs following visits to properties affected by losses.
- Identified fraudulent claims and provided evidence to support further investigations.
- Researched insurance policies prior to negotiations in order to ensure accurate interpretation of terms and conditions.
- Advised clients on best practice methods for avoiding future losses through risk management initiatives.
- Liaised with external contractors regarding repairs or replacements required following a loss event.
- Organized meetings between claimants and insurers and third parties to facilitate successful settlement outcomes.
Account Manager
Telecom (Spark)
CBD, Christchurch
06.2009 - 01.2011
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Provided training and guidance to new Account Managers.
Call Center Representative
Eircom telecommunications
Cork , Cork / Ireland
05.2008 - 05.2009
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
Sales Representative
Le Book London
Covent Garden , London
03.2007 - 05.2008
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Sales Manager
Totem Souvenir's
Banff , Banff/ Canada
05.2005 - 05.2006
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Maintained high standards of customer service throughout the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
Duty Manager
Caledonian Hotel bar and restaurant
Christchurch CBD, Christchurch
01.2002 - 05.2004
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Handled employee problems in absence of general manager.
Education
Certificate Part 1, 2 & 3 - Leadership Management Part 1, 2 & 3
Leadership & Management
Christchurch11-2023
Loss Adjusting Diploma - LA501 - LA506
ANZIIF
Christchurch12-2017
Diploma - Multi-Media
National College of Design And Technology
Christchurch12-2001
Diploma - Graphic Design
National College of Design And Technology
Christchurch12-2000
Diploma - Diploma in Travel Tourism And Business Technology
Christchurch Polytechnic
Christchurch12-1998
High School Diploma -
Timaru Boys High School
Timaru12-1997
Skills
- Relationship Building
- Excels in Team Leadership
- Coaching and Mentoring
- Branch Operations Management
- Interviewing and Hiring
- Process Improvement
References
References available upon request.
Timeline
Branch Manager
McLarens
06.2021 - Current
Settlement Specialist
IAG NZ
02.2016 - 06.2021
Loss Adjuster
McLarens Young International
02.2011 - 02.2016
Account Manager
Telecom (Spark)
06.2009 - 01.2011
Call Center Representative
Eircom telecommunications
05.2008 - 05.2009
Sales Representative
Le Book London
03.2007 - 05.2008
Sales Manager
Totem Souvenir's
05.2005 - 05.2006
Duty Manager
Caledonian Hotel bar and restaurant
01.2002 - 05.2004
Certificate Part 1, 2 & 3 - Leadership Management Part 1, 2 & 3
Leadership & Management
Loss Adjusting Diploma - LA501 - LA506
ANZIIF
Diploma - Multi-Media
National College of Design And Technology
Diploma - Graphic Design
National College of Design And Technology
Diploma - Diploma in Travel Tourism And Business Technology
Christchurch Polytechnic
High School Diploma -
Timaru Boys High School
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