Scott Thompson
Hamilton
Summary
I have experience in: 7 years in Risk Management roles 10 years in leadership roles (leading teams from 2 to 44 people), 20 years of sales, account management and customer service and over 5 years in project management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Strategic Risk Advisor
Waikato Regional Council
01.2022 - Current
- To build and maintain relationships with internal and external stakeholders to drive effective implementation of risk management, compliance and business continuity activities
- Overall ownership of the organisation's strategic risk register, framework and policy
- Conduct regular risk assessments
- Partner with the business to identify emerging risks, conduct risk analysis, evaluate, agree on risk treatments, monitor, review, record and report
- Provide support to departments to manage their operational risk registers
- Develop and facilitate risk management training and guidance materials
- Align 3-year internal audit schedule to organisational strategy and risks
- Facilitate internal audit reviews with external auditors
- Manage programmes based on key findings and recommendations from internal audit reviews
- Manage work programmes and projects that relate to role (e.g., Risk Management Maturity, Business Continuity and Legislative Compliance)
- Overall ownership of Business Continuity Management plans, policy and framework
- Conduct regular business impact assessment (BIA) across the organisation
- Provide training and support on business continuity processes
- Manage risks identified through BIA
- Coordinating the planning and execution of regular exercises
- Overall ownership of the Risk and Assurance Committee agenda
- Provide reporting on Risk Management, Internal Audit, Policy Review Schedule
- Provide support to other report writers
Residential Sales and Retention Leader
Genesis Energy
03.2021 - 01.2022
- Create a success-based sales culture
- Facilitate delivery of exceptional customer experience
- Contribute to the development and implementation of effective sales strategies, campaigns and programs to deliver results
- Motivate sales staff through selecting, training, developing and coaching to achieve the business goals and customer needs
Senior Project Coordinator
Royal Eagle Security Services (Australia)
02.2019 - 12.2020
- Company Overview: CCTV and Access Control Installation
- Ensuring successful delivery of projects across multiple industries
- Vendor management and contract administration
- Reviewing and managing project budget expenditures including profit and loss
- Excellent communication skills with the ability to liaise effectively at all levels
- Maintaining and improving client relationships with mutually beneficial outcomes
- Working effectively in a regulated environment
- Managing industry training and certification for staff and sub-contractors
- Managing and coordinating the project resources and project timelines
- Accurately quoting and project managing out-of-scope project variations
- Creating and managing purchase orders and invoices
- CCTV and Access Control Installation
Account Manager
Vodafone Business Centre (Short-term Contract)
11.2018 - 02.2019
- Developed and implemented individual sales strategy for business customers
- Collaborated with the wider Vodafone team on the broader sales strategy
- Successfully generated, qualified and closed new sales leads
- Networked with established contacts in the industry to drive business success
- Conducted high calibre, articulate and sophisticated sales presentations
Business Development Manager / Account Manager
Linkeo Group Australia
07.2017 - 11.2018
- Increased client satisfaction with face-to-face website presentations with new clients
- Annual reviews, complaint management and debtor negotiations
- Self-sourced new prospects through a number of local mediums
- Created up-selling opportunities and additional sales
- Promoted a value-add solution selling environment
- Managed effective long-term relationships with existing and new customers in Victoria
- Obtained referrals and encouraged Google and Trust Pilot online reviews
- Worked with companies to improve their web presence and Google search ranking through website production, SEO and SEM
Business Development Executive / Account Manager
American Express Australia
01.2016 - 05.2017
- Worked with organisations up to $50M in annual turnover providing expense management solutions
- Built strong connections and engaged with new and existing clients to provide corporate solutions
- Coordinated with internal teams to deliver promises on time
- Hunted new business and account managed through relationship building and executing successful sales strategies
Business Analyst - Risk and Business Continuity Management
BP Australia
02.2008 - 06.2015
- Subject matter expert in: Operational risk management analysis (ISO 31000:2009 Risk Management)
- Business continuity management (ISO 22301:2012 Business Continuity Management)
- Developed operational risk policies and standards for risk management framework
- Performed operational risk identification and assessment for all business units
- Implemented a strategic plan to prevent, eliminate and mitigate operational risks
- Designed, managed and lead local and global enterprise risk and business continuity management framework
- Regularly facilitated risk management workshops / training / brain storming sessions in order to educate and identify / assess risks – their controls and compliance
- Developed and presented overall organisational risks to monthly governance board meetings
- Utilised the three lines of defense functions; functions that own and manage risk functions that oversaw or specialised in risk management and compliance, functions that provide independent assurance, above all internal audit
- Delivered compliance to procedures and processes in order to pass the audit to comply with ISO 31000:2009 Risk Management – Principles and Guidelines expectations
- Ensured controls are operating effectively
- Ensure management of risk and its compliance with professional standards, regulatory and legislative requirements
- Identification and assessment of project risks for local and global projects
- Off-shoring of tasks and the subsequent monitoring of performance
- Identified and recommend initiatives for the change management team
- Designed, managed and lead local enterprise Business Continuity Management framework
- Continuous involvement in local and global projects for business continuity
- Delivered the process and procedures and frameworks to ensure that the organisation passed the external audit to ensure business continuity program complied with ISO 22301:2012 Business Continuity Management changes
Collections and Training Academy Team Leader
GE Capital
02.2006 - 02.2008
- Company Overview: Melbourne
- Lead teams of up to 44 new hire employees in Training Academy
- Coached new hire employees throughout and post new hire training
- Setting development plans and goals for new hire employees to achieve performance targets
- Performance management of Collections Staff when necessary
- Coordinating SME / TSA / Accredited Buddy resources to facilitate learning and development of new employees
- Melbourne
Various Roles
Spark
01.1997 - 10.2005
- Company Overview: New Zealand
- Customer Service and Sales Team Leader (Jan 2004 – Oct 2005)
- Senior Customer Service Representative (Aug 2002 – Jan 2004)
- Project Management and Database Administrator (Jul 2001 - Aug 2002)
- Customer Service Representative (Jan 1998 – Jul 2001)
- Internal Advertising Customer Sales Representative (Jan 1997 – Jan 1998)
- Recruited, onboarded, coached and performance managed Customer Service Representatives
- Monitored site, analysed data and reported results to my team and senior management
- Managed monthly targets and weekly / daily goals
- Ensured individuals and the team met their daily queue performances
- Provided excellent customer service
- Successfully handled escalated customer complaints
- New Zealand
Education
Master of Business Administration -
Australian Institute of Business
01.2020
Diploma of Management -
Australian Institute of Management
01.2014
Skills
- Risk assessment
- Report generation
- Presentation skills
- Stakeholder engagement
- Policy development
- Process improvement
- Operational risk management
- Enterprise risk management
- Audit coordination
- Portfolio management
- Team leadership
- Risk reporting
Summary - Experience
- 7, Risk Management roles
- 10, leadership roles (leading teams from 2 to 44 people)
- 20, facilitation in training, coaching and mentoring
- 5, project management
- 20, experience using Microsoft suite, CRMs & ERPs
Certification
Integrated Training Framework (CIMS) Foundation
Integrated Training Framework (CIMS) Intermediate
Integrated Training Framework (CIMS) Intelligence Function
Integrated Training Framework (CIMS) Planning Function
Timeline
Strategic Risk Advisor
Waikato Regional Council
01.2022 - Current
Residential Sales and Retention Leader
Genesis Energy
03.2021 - 01.2022
Senior Project Coordinator
Royal Eagle Security Services (Australia)
02.2019 - 12.2020
Account Manager
Vodafone Business Centre (Short-term Contract)
11.2018 - 02.2019
Business Development Manager / Account Manager
Linkeo Group Australia
07.2017 - 11.2018
Business Development Executive / Account Manager
American Express Australia
01.2016 - 05.2017
Business Analyst - Risk and Business Continuity Management
BP Australia
02.2008 - 06.2015
Collections and Training Academy Team Leader
GE Capital
02.2006 - 02.2008
Various Roles
Spark
01.1997 - 10.2005
Diploma of Management -
Australian Institute of Management
Integrated Training Framework (CIMS) Foundation
Integrated Training Framework (CIMS) Intermediate
Integrated Training Framework (CIMS) Intelligence Function
Integrated Training Framework (CIMS) Planning Function
Master of Business Administration -
Australian Institute of Business
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