Summary
Accomplishments
Skills
Software
Work History
Certification
Education
Education & training
Work Availability
Languages
Quote
Websites
REFERENCES
APPOINTMENTS & INTERVIEWS
SeniorSoftwareEngineer
Scott Tingey

Scott Tingey

Operations Manager
Porirua,WGN

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements to meet evolving demands.

Accomplishments

  • Eliminated $51 000 (about 11%) from monthly expenses through evaluation and correction of inventory procedures and use.
  • Eliminated the use of the bank overdraft by effective cash management strategies.
  • Exceeded monthly sales quota by 15% by increasing sales by over 37%.
  • Grew business from 12 to 63 FTE staff within 1 year.
  • Reduced debtors by over 91% (over $500k) during a 12 month period through implementing a consistent & automated debt collection policy.
  • Reduced staff turnover from over 1200% per year - to 0% by by working closely with team members.
  • Saved the business over $55 000 in tax by uncovering additional deductions for the tax year, while concurrently increasing profit by over 500%.

Skills

Budget & resource allocation

Continuous improvement

Customer Service-oriented

Employee team motivator

Extensive computer skills

Keen enthusiastic self-starter

Operations Management

Preventive Maintenance

Problem resolution

Quick to pickup new concepts

Revenue generation

Technical aptitude

Software

Familiar with a wide range of productivity software, including: Microsoft Office, Accounting, Project Management & SaaS

Operating Systems: Windows, MacOS, LINUX, BSD, ChromeOS, iOS & Android

An interest in using automations & AI to enhance business operations

Work History

Senior Professional Bus Operator

Tranzurban Wellington Ltd
03.2019 - Current
  • Safely delivered hundreds of people daily to their destinations.
  • Demonstrated exceptional driving skills in various weather & traffic conditions, ensuring passenger safety during adverse situations.
  • Assisted new drivers in acclimating to their roles through mentorship and hands-on training sessions.
  • Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns promptly and professionally.
  • Handled emergencies calmly and efficiently while prioritising passenger well-being above all else.
  • Contributed to a positive work culture among fellow operators by sharing best practices and lending support when needed.

Van Sales Representative

Bidfood Wellington
06.2018 - 05.2019
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues effectively.
  • Managed inventory levels to ensure availability of products and timely delivery to customers.
  • Implemented up-selling strategies that resulted in a 37% increase in transaction values among existing clients.

Mobile Caretaker - Fixed Term (invited to apply)

Te Herenga Waka
11.2017 - 05.2018
  • Minimised risk of unauthorised entry by thoroughly inspecting over 237 access points during patrols.
  • Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
  • Utilised strong observational skills to identify potential risks or suspicious activity during mobile patrols, taking necessary action to mitigate threats.
  • Contributed to a positive work environment, proactively engaging in training opportunities and assisting colleagues when needed.

Parking Enforcement Officer - Fixed Term

Parking Enforcement Services
03.2017 - 10.2017
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations, particularly 67 accessible parking spaces.
  • Responded to calls - both routine and emergency.
  • Wrote and issued tickets to owners of vehicles.
  • Assisted motorists with locating legal parking spaces, and promoting positive community relations.
  • Contributed to the overall public perception of parking enforcement as a fair, necessary, and non-adversarial component of community safety.

Wellington Operations Manager (invited to apply)

Allied Security
Wellington, Wellington
03.2014 - 02.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfil business requirements.
  • Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure.
  • Achieved higher employee retention rates of 100% by fostering a positive work environment.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Relief Receptionist - Temporary Position

Ministry of Foreign Affairs and Trade (MFAT)
09.2014 - 05.2015
  • Greeted over 100 incoming visitors and dignitaries professionally daily and provided friendly, knowledgeable assistance.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards with a Government Security clearance.
  • Cultivated positive client relationships through professional demeanour and excellent interpersonal skills.

President

Brooklyn Community Association Inc.
Wellington, Wellington
04.2012 - 10.2015
  • President of the governing Council & Chairman of the management committee, employing approx 39 staff & volunteers.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.

Operations Controller & NZ Marshall

Recon Security Ltd
Wellington, Wellington
11.2012 - 11.2014
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Enhanced communication between departments by establishing clear channels and protocols.
  • Optimized supply chain processes, resulting in reduced lead times and increased customer satisfaction.
  • Increased productivity with the implementation of performance metrics and regular progress reviews.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
  • Implemented risk mitigation strategies to minimize potential losses and safeguard staff, client & company assets.
    Dispatching patrols for medical, panic, fire, burglary, noise and alarms; ensuring patrols promptly attended timed events such as staff escorts, timed bed-down lock-ups and unlocks.
  • Logging status of up to 128 staff (including welfare checks), filling shifts, fixing rosters & following-up absences.
  • 1 of only 3 staff authorised to attend bank security jobs.
  • An elite certified NZ Marshall (https://reconsecurity.co.nz/security-services/nz-marshall/).

Operations Manager

Compusoft Microsystems
Lower Hutt, Wellington
01.2009 - 10.2012
  • Completely revised company procedures, including a debt control programme reducing the debtors' ledger by over 91% (over $500,000).
  • Managed daily operations to ensure the smooth functioning of the operations department.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Streamlined support processes for increased efficiency and improved response times.
  • Managed the company for 6 months while 7 more senior management & directors were unavailable due to numerous unexpected extended absences.

Administration Manager

Red Baron
Lower Hutt, Wellington
12.2007 - 01.2009
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings resulting in improved profitability of over 500%.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Collaborated with leaders from other departments to achieve consistent processes and maximise efficiency.
  • Negotiated favourable contracts with vendors for supplies and services, reducing overall operational expenses while maintaining quality standards.
  • Relieved the Managing Director while he was on extended holiday overseas.

Certification

  • AED Certificate
  • Amateur Radio (“Ham”) Licence
  • Arabic 1 Victoria University of Wellington Certificate
  • Certificate of Achievement in Barista Skills
  • Certificate of Achievement in De-escalation & conflict
  • Certificate of Approval (Security Officer)
  • Child First Aid Certificate
  • Civil Defence Casualty Handling Certificate
  • Computer Operator's Diploma
  • Computer Programming courses
  • CPR Certificate
  • Driver Licence (full class 1, 2, 4L, 6 & passenger)
  • Elementary German Goethe Institut Wellington
  • FRTO (Aircraft Flight Radio Telegraph Operator) Licence
  • KiwiHost Key Customer Service Skills
  • Massage for Relaxation Certificate
  • Outdoor First Aid Certificate
  • Practical First Aid Certificate
  • Radio Operator's Certificate of Competency (GAOC)
  • Security clearances (for childcare, security, passenger transport, MFAT & AvSec)
  • St John Everyday Hero Certificate
  • Student Pilot Licence
  • Wings (aeroplane)
  • Wings (glider)
  • Wings (parascending)
  • Wood Badge (Youth Leadership Training)

Education

BCA - Computer And Information Sciences

Victoria University of Wellington
Wellington, NZ

NZ Certificate - Computer Programming

Massey University
Wellington, NZ

High School Diploma -

Wellington College
Wellington, NZ

Education & training

  • Accounting course
  • Active Shooter training
  • Budget Advisor course
  • Computer Programming courses
  • Conflict De-escalation training
  • Credit Controller course
  • Fire Extinguisher Usage Course
  • Foster Parents' Course
  • Information Science (100 level – VUW)
  • Power (Electricity) Protection course
  • Remote Monitoring & Management course
  • Sales training course
  • Tax training course
  • Time Management course
  • Typing speed ~41wpm
  • Word & Excel task accuracy – 94%

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)
French
Beginner (A1)
Arabic
Beginner (A1)
Latin
Beginner (A1)

Quote

In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Barbara Corcoran

REFERENCES

Referees are available on request.

APPOINTMENTS & INTERVIEWS

To make a time for a chat or meet with Scott, please click on the 🌐 in the header at the top of the webpage or type into your browser:

https://calendly.com/zl2tpd

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Scott TingeyOperations Manager